Art Martinez
El Paso,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Tj Maxx/ HomeGoods
Merchandise Associate
08.2017 - Current
- Merchandise new product and follow a plan,Truck Processing, Customer
- Service, Flow out new merchandise, Train new associates, markdown products, Make Tickets, Help managers with projects, Help open and close the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
Personal Caregiver
ADULT CARETAKER
01.2014 - 01.2016
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Administered medication as directed by physician.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Customer Service Associate
Macy's
09.2008 - 11.2013
- Responsible for signing the merchandise, Ensuring all sings are accurate to the products, Truck unloading new merchandise, Merchandise the new product onto sales floor, Provide Customer Service, Inventory in taking.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided training and support to new associates to help provide high-quality customer service
TEAM LEADER
Weinersnitzel
05.2005 - 01.2010
- Open the restaurant, Train fellow employees, Manage product inventory on a hourly schedule,Help prepare the food, Handle all cash flow and balance out the register, Maintain a clean and safe environment for guests and employees.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Worked with team to identify areas of improvement and devised solutions based on findings
Education
El Paso Community College
919 Hunter, El Paso, Tx 79935High School Diploma -
Hanks High School
2001 Lee Trevino Dr. 7993506.2004
Skills
- Worker, Fast Learner,Organized, Responsible and Goal oriented
- Retail Store Operations
- Stockroom Upkeep
- Guest Relations
- Restock Shelves
- Stocking and Replenishing
- Customer Service
- Merchandise Display
- Store Opening and Closing
- Excellent People Skills
- Answering Customer Questions
- Stockroom Organizing
Languages
Spanish
Native or Bilingual
Timeline
Tj Maxx/ HomeGoods
Merchandise Associate
08.2017 - Current
Personal Caregiver
ADULT CARETAKER
01.2014 - 01.2016
Customer Service Associate
Macy's
09.2008 - 11.2013
TEAM LEADER
Weinersnitzel
05.2005 - 01.2010
El Paso Community College
High School Diploma -
Hanks High School
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