Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Artem Pigarev

Fort Lauderdale

Summary

Dynamic hospitality professional with extensive experience at Four Seasons Hotel, excelling in guest relations and upselling techniques. Proven track record in training employees and enhancing service quality, leading to increased revenue. Skilled in banquet coordination and complaint resolution, ensuring exceptional dining experiences in high-volume settings.

Overview

8
8
years of professional experience

Work History

Head Server

Four Seasons Hotel
12.2021 - 12.2024
  • Assisted in delivering exceptional customer service to enhance dining experience.
  • Learned and adhered to food safety and sanitation protocols consistently.
  • Supported team by efficiently managing dining area and maintaining cleanliness.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Developed knowledge of menu items and daily specials for effective communication.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.

Assistant General Manager

Trump International Hotel
09.2018 - 03.2020
  • Coordinated daily operations to enhance service delivery and customer satisfaction.
  • Assisted in developing training programs for staff to improve performance and operational efficiency.
  • Monitored inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
  • Implemented process improvements that streamlined workflows and reduced operational delays.
  • Led staff meetings focused on performance metrics, promoting accountability and continuous improvement initiatives.
  • Motivated, trained, and disciplined employees to maximize performance.

Banquet Manager

RPM Italian Restaurant
08.2016 - 03.2018
  • Coordinated event logistics, ensuring seamless execution of banquets from setup to breakdown.
  • Managed staff schedules, optimizing resources for efficient service delivery during high-volume events.
  • Developed and implemented training programs for new team members, enhancing overall service quality and consistency.
  • Oversaw inventory management processes, ensuring adequate supplies while minimizing waste and costs.
  • Collaborated with culinary teams to design menus that align with client expectations and dietary preferences.
  • Directed and managed banquet functions for 200 person event.
  • Conducted post-event evaluations to assess performance and identify areas for improvement.
  • Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Education

Associate Degree in Hospitality - Hospitality

Northern Virginia Community College
Annandale, VA
05-2015

Skills

  • Banquet coordination
  • Safe food handling
  • Brand promotion
  • Multitasking skills
  • Exceptional communication
  • Training employees
  • Increasing sales
  • Team management
  • Guest relations
  • Quality control
  • Complaint resolution
  • High volume dining
  • Fine-dining expertise
  • Upselling techniques
  • Wine service

Languages

English
Full Professional
Russian
Native or Bilingual

Timeline

Head Server

Four Seasons Hotel
12.2021 - 12.2024

Assistant General Manager

Trump International Hotel
09.2018 - 03.2020

Banquet Manager

RPM Italian Restaurant
08.2016 - 03.2018

Associate Degree in Hospitality - Hospitality

Northern Virginia Community College

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