Art Salazar Jr
El Paso,TX
Summary
Profound Assistant Director with over 20 years of operational and management experience, focused on providing high performance through effective leadership and strategic planning. Proven track record in enhancing customer retention and financial management while developing staff competencies. Expertise in executing standard operating procedures to align with organizational goals, resulting in increased revenue and operational quality. Dedicated to creating a growth-focused atmosphere that prioritizes ongoing learning and professional advancement.
Overview
21
21
years of professional experience
Work History
Assistant Director
HHS
Las Cruces, NM
11.2022 - Current
- Direct, manage, and train housekeeping personnel with the proper implementation and use of company programs and techniques.
- Develop a stable, competent workforce through proper screening of all applicants, and by conducting proper training.
- Handle customer service quickly, thoroughly, and personally—turning problems into opportunities to elicit praise.
- Create and implement operational policies, processes, and procedures to keep facilities running smoothly.
- Lead the housekeeping team of 65 to support the EVS operation.
- Monitor and maintain operating budgets by managing supplies, and equipment inventory.
- Plan work schedules, hours, areas of work, and job duties to effectively render housekeeping services.
- Recruit, interview, hire, and develop staff performance through regular and timely assessments.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Comply with health, safety, OSHA, and industry regulatory agencies to minimize hazards and support a safe and healthy work environment.
- Maintain and improve customer and patient satisfaction with consistent follow-up.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Collaborate with administration and other departments to provide world-class service.
General Manager
Zarco Electronic Supply
El Paso, TX
05.2019 - 10.2022
- Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Recruited, selected, and retained qualified employees according to federal and state labor laws, and company policies, to ensure the store is properly staffed.
- Provided proper training for employees, and conducted performance evaluations.
- Communicated performance, conducted safety expectations regularly, and coordinated meetings and events to encourage safety, security, and policies.
- Ensured that the store is appropriately staffed, and effectively opened and closed each day.
- Effectively opened the store a minimum of two times per week, and personally closed the store a minimum of two times per week.
- Evaluated operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Office Administrator
Frontier Neurology PLLC
El Paso, TX
10.2014 - 04.2019
- Oversaw day-to-day operations, including scheduling, training of new staff members, and managing staff.
- The hiring and dismissal of administrative staff, along with evaluating staff performance.
- Established office policies and procedures.
- Worked with vendors to get the needed equipment for the practice.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Organized and maintained filing systems, including electronic databases and records.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
VP Branch Manager/Commercial & Consumer Lender
Pioneer Bank
El Paso, TX
04.2014 - 10.2014
- Managed the branch office in order to meet the financial service needs of customers in the market area.
- Implemented strategies to achieve goals developed for the branch by corporate.
- Supervised, coached, and developed tellers and new account/lending staff regarding policies, procedures, products, banking transactions, expectations, and initiated corrective actions efficiently.
- Maintained and monitored branch vault cash, petty cash, and performed monthly audits in accordance with banking regulations.
- Handled complex customer transactions, problems, or inquiries.
- Participated in the weekly manager's conference call to share new and best practice ideas, or strategies.
- Performed operations and loan processing for consumer and commercial lenders.
- Reviewed and submitted credit applications for completion, and followed up with customers during the process.
- Established and maintained relationships while providing assistance for individuals and businesses.
- Prepared financial and regulatory legal reports.
Mortgage Consultant
Wells Fargo
El Paso, TX
07.2013 - 03.2014
- Responsible for the entire processing and insuring of mortgage loans, including the loan application, reviewing borrower credit reports, verifying borrower income/assets, and ordering/reviewing appraisals, title policies, payoffs, and homeowner mortgage insurance.
- Reviewed all mortgage documents prior to closing.
- Analyzed financial data, credit reports and loan documents to determine eligibility for mortgage loans.
- Negotiated favorable terms with lenders on behalf of clients.
- Educated customers on various types of mortgages, interest rates and other related topics.
- Performed superior customer service for all mortgage borrowers via email, fax, and phone.
- Developed and implemented strategies to improve customer satisfaction with mortgage products.
- Generated referrals from existing client base through excellent customer service.
- Carefully chosen to be part of a select team responsible for translating key training, website materials, and other official corporate documents to Spanish.
Consumer & Mortgage Loan Officer
Pioneer Bank
El Paso, TX
02.2010 - 07.2013
- Established, developed, and maintained client referral relationships with potential and existing customers, realtors, builders, developers, and others to establish and retain business.
- Assisted senior-level credit officers with complex loan applications.
- Developed and maintained relationships with local real estate agents.
- Met with clients to ensure a full understanding of the residential mortgage options for which they qualify, and the risks and benefits of each.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Communicated effectively with all stakeholders, including the customer, sales associate, builder, and title company.
- Demonstrated the highest level of professionalism and customer service toward all customers.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
VP Branch Manager/Commercial Lender
TransPecos Bank
Alpine, TX
03.2004 - 12.2009
- Successfully oversaw and maintained the branch budget, being responsible for overall branch profitability.
- Managed group of 15 branch retail and loan officers.
- Mentored, coached, and developed employees, ensuring access to professional development opportunities.
- Professionally underwrote structured loans, acquired, and maintained profitable commercial relationships.
- Educated commercial customers on a variety of loan products and available credit options to promote valuable decision-making.
- Carefully developed positive relationships with existing and prospective clients to ensure acquisition, expansion, and business retention.
- Maintained a $35M loan portfolio consisting of consumer, mortgage, and commercial loans.
- Oversaw comprehensive facilities management operations.
- Negotiated credit terms, including costs, loan repayment methods, and collateral specifications.
- Adhere to bank and legal guidelines for reporting, loan approvals, and money handling.
- Built a strong rapport with new and existing clients to better serve their financial needs, and promoted branch loyalty.
- De-escalated issues and provided solutions, ensuring the customer's satisfaction.
Education
Some College (No Degree) - Business Finance - Minor: English
University of Incarnate Word
San Antonio, TXSkills
- Customer service
- Team Leadership
- Relationship building
- Business Development
- Budget Management
- Strategic Thinking
- Skilled in Digital Technology
- Microsoft Office 365
- Financial analysis
- Retail Management
- Team Collaboration
- Invoice Processing
- Time Management Expertise
- Facility Management
- Efficient Organization
- Loan Application Processing
- Onboarding and Recruitment
- Payroll Management
- Communication Skills
- Proficient in Spanish (Reading/Writing)
- Inventory Management
- Spreadsheet expertise
- Staff management
- Employee relations
- Task delegation
- Effective Negotiation Skills
- New market research
- Staff development
- Budgeting expertise
- Team operations
- Daily production reports
- Financial administration
- Human resources
- Operations management
Languages
Spanish
Native/ Bilingual
Accomplishments
- At current position for HHS, I was hired to oversee the implementation of a new contract for servicing hospital outbuildings. In charge of handling logistics and hiring staff for new contract which consist of 24 facilities around the city of Las Cruces. Successfully accomplished setting up staff and routes for best use of time and manpower.
- At Pioneer Bank, I was able to increased deposits with public relations. Established new procedures for retail operations to run more efficiently. As a mortgage loan officer, developed strong ties with Desert View Homes’ sales managers and sales representatives.
- In the short time of employment at Wells Fargo, was awarded and successfully serviced three branches across town and the main office. Was given recognition, region wide, for closing my purchase files under 25 days.
- At Trans Pecos Bank, I successfully opened a new branch. While increasing the bank’s portfolio, developed strong community ties with the public and political figures. Managed a staff of 18, including 3 officers. Managed a $20 million dollar bank portfolio, including two other loan officers’.
References
References available upon request.
Timeline
Assistant Director
HHS
11.2022 - Current
General Manager
Zarco Electronic Supply
05.2019 - 10.2022
Office Administrator
Frontier Neurology PLLC
10.2014 - 04.2019
VP Branch Manager/Commercial & Consumer Lender
Pioneer Bank
04.2014 - 10.2014
Mortgage Consultant
Wells Fargo
07.2013 - 03.2014
Consumer & Mortgage Loan Officer
Pioneer Bank
02.2010 - 07.2013
VP Branch Manager/Commercial Lender
TransPecos Bank
03.2004 - 12.2009
Some College (No Degree) - Business Finance - Minor: English
University of Incarnate Word
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