ARTAN TAIPI
Suffern,NY
Summary
Enthusiastic client services professional with strong background in quality assurance, directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Logistics Specialist
Jaguar Land Rover
09.2020 - Current
- Coordination with Multiple Departments
- Electronic Inventory Control Systems Understanding
- Manage Multiple Tasks and Timelines
- Manage Processes and Procedures
- Prepare Documents and Reports
- Shipping Routes and Methods
- Verify goods reach their destination in a timely manner
- Establish priorities, track assignments, and ensure availability of resource
- Comply with plant standards and shipping regulations
- Work with production personnel to verify materials needed to match
- Reverse logistics
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked and managed transfer paperwork such as packing lists.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided customers with status updates for tracked packages.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Researched issues and assessed inefficiencies within supply chain using Software to devise solutions and improve performance.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Registered vendors and customers on database to maintain updated roster.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
- Monitored and adjusted inventory levels according to demand.
- Analyzed customer requirements and provided customized logistics solutions.
- Implemented and developed supply chain strategies to optimize efficiency.
- Studied data to identify trends and patterns in transportation activity.
Reverse Logistics Specialist
Jaguar Land Rover
02.2021 - 08.2022
- Promoted to Logistics
- Work with, software and Excel spreadsheets for the daily allocation of orders
- Update return order status within SAP and utilize our internal ticketing system
- Manage an assigned non-exempt workforce while adhering to all safety and quality guidelines
- Responsible for consistently balancing work crews and achieving productivity standard set through corporate guidelines
- Manage and monitor the Logistics workforce and insure that proper training methods are followed and documented
- Supervises the warehouse and distribution areas as assigned
- Maintain record accuracy through cycle counts
- Participate in various company task forces and committees to help improve work processes and quality improvement
- Responsible for conducting interim and annual performance evaluations for non-exempt workforce
- Responsible for ensuring that company policies, procedures and guideline
- Strategized best methods and tactics for efficient storage and handling of materials.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Managed inventory levels to verify availability of stock for customer orders.
- Prepared and presented reports to management on logistics performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Monitored and adjusted inventory levels according to demand.
- Created reports to provide insights into logistics operations and performance.
- Studied data to identify trends and patterns in transportation activity.
- Implemented systems and procedures for accurate data collection and reporting.
Escalations
AAA Northeast
04.2019 - 08.2020
- Answered inbound calls, chats and emails to facilitate customer service
- Upheld quality control policies and procedures to increase customer satisfaction
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.responds to and manages complaints and escalations from clients and customers
- Responsible for managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues
- Demonstrating empathy and resolving problems on the spot
- Mentored new employees on procedures and policies to maximize team performance.
- Responds to and manages complaints and escalations from clients and customers
- Responsible for managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisted agent's with any questions or escalated issue with customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Lead Member Service Representative
AAA Northeast
02.2014 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
AA - Fashion Merchandising
Fashion Institute of Technology
New York, NY06.2013
Skills
- Flexible and Adaptable
- Excellent Communication
- Self-Motivated
- Maintenance and Repair
- Critical Thinking
- Data Entry
- Multitasking Abilities
- Cultural Awareness
- MS Office
- Active Listening
- Interpersonal Communication
- Clerical Support
- Training and Development
- Teambuilding
- Good Telephone Etiquette
- Written Communication
- Problem-Solving
- Analytical and Critical Thinking
- Dependable and Responsible
- Salesforce CRM Experience
- Data Imports
- Gather Project Requirements
- Test and Optimize Systems
- Capacity and Scalability Planning
- Strategic Planning
- Programming Skills
- Requirements Traceability Matrix (RTM)
- Document Workflow
- Data Configuration
- Technical Communication
- Customer Relationship Management
- Client Requirements
- User Provisioning
- Software Solutions
- Client Databases
- Customer Support
- Order Assessments
- Customer Satisfaction
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Reverse Logistics Specialist
Jaguar Land Rover
02.2021 - 08.2022
Logistics Specialist
Jaguar Land Rover
09.2020 - Current
Escalations
AAA Northeast
04.2019 - 08.2020
Lead Member Service Representative
AAA Northeast
02.2014 - 07.2016
AA - Fashion Merchandising
Fashion Institute of Technology