Artasia Love
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shift Leader
Smoothie King
10.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Make amazing smoothies!!!
Crew Member
Dunkin' Donuts
04.2017 - 12.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Assistant Manager
Burger King
11.2018 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cook Shift Leader
Wingstop
01.2019 - 08.2021
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Call Center Representative
Kellem Communications
04.2016 - 07.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
7-eleven
02.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2017
Skills
- Staff Development
- Cash Handling
- Sales Reporting
- Client Service
- Team Leadership
- Staff Training
- Team Supervision
- Shift Scheduling
Timeline
Shift Leader
Smoothie King
10.2020 - Current
Cook Shift Leader
Wingstop
01.2019 - 08.2021
Assistant Manager
Burger King
11.2018 - 06.2022
Crew Member
Dunkin' Donuts
04.2017 - 12.2022
Call Center Representative
Kellem Communications
04.2016 - 07.2019
Cashier
7-eleven
02.2016 - 05.2018
High School Diploma -
Piper High School