Summary
Overview
Work History
Education
Skills
Timeline
Generic

Artavya Sugg

Dallas,TX

Summary

Dynamic professional with extensive experience at Regal Teams, excelling in customer service and conflict resolution. Proven ability to enhance operational efficiency through data analysis and CRM proficiency. Strong leadership skills demonstrated in training teams and implementing effective service improvements, ensuring high customer satisfaction and compliance with industry standards.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Regal Teams
11.2022 - 08.2025
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and swift issue resolution.
  • Managed order processing using CRM systems, enhancing workflow efficiency and accuracy.
  • Trained new team members on customer service procedures and tools to improve performance consistency.
  • Analyzed customer feedback to identify trends and recommend service improvements to management.

Security Officer Supervisor

Criminal Intelligence
05.2020 - 09.2022
  • Supervised security personnel, ensuring adherence to safety protocols and operational standards.
  • Conducted regular inspections of premises, identifying potential security risks and implementing mitigation strategies.
  • Developed and enforced security policies, enhancing overall safety measures within the facility.
  • Trained new staff on emergency response procedures, fostering a proactive security culture among team members.
  • Dedicated and highly skilled Security Officer Manager with over 5 years of experience in overseeing and managing security operations for diverse environments, including corporate offices, retail spaces, and industrial facilities. Proven track record in developing and implementing comprehensive security protocols, supervising security teams, and ensuring the safety and well-being of staff, clients, and assets. Expertise in risk assessment, emergency response coordination, staff training, and adherence to regulatory standards. Adept at handling crisis situations with calm and efficiency while maintaining a strong focus on operational excellence and compliance. Strong leadership, communication, and problem-solving skills, with a commitment to providing a secure and peaceful environment for all stakeholders

Inventory Analyst

Flowers Bakery
06.2016 - 08.2019
  • Analyzed inventory data to identify discrepancies and improve accuracy.
  • Assisted in maintaining optimal stock levels through regular audits and reporting.
  • Supported procurement processes by gathering and analyzing supplier performance metrics.
  • Developed inventory tracking spreadsheets using Excel for enhanced visibility.
  • "Demonstrated expertise in inventory management and product organization as a Stocker, maintained optimal freshness and product displays in the Produce department, while leveraging data analysis skills to optimize stock levels and improve operational efficiency."
  • Conducted routine checks on inventory systems to ensure data integrity and reliability.

Education

High School Diploma -

A.P.I
Dallas, TX
01-2019

Associate of Science - Radiology

Richland College
Dallas, TX
05-2027

Skills

    Skills

  • Customer Service Expertise:
    Effective communication and problem-solving skills for handling customer inquiries and complaints
    Ability to manage high-volume customer interactions while maintaining professionalism and service excellence
    Conflict resolution and de-escalation techniques to ensure customer satisfaction
    Proficient in CRM software and customer interaction tracking systems
  • Security & Risk Management:
    Extensive knowledge of security protocols, emergency response planning, and crisis management
    Proven leadership in managing armed security teams, ensuring safety across diverse environments
    Ability to assess risks, implement safety measures, and monitor security systems for optimal protection
    Experience in coordinating with local law enforcement and responding to security incidents
  • Data Analysis & Reporting:
    Strong proficiency in data analysis, using tools like Excel, SQL, and data visualization software (eg, Power BI, Tableau)
    Ability to collect, interpret, and analyze large sets of data to derive actionable insights
    Expertise in creating detailed reports and dashboards for decision-making support
    Knowledge of data cleaning, statistical analysis, and trend forecasting
  • Leadership & Team Management:
    Demonstrated ability to lead and motivate cross-functional teams to achieve organizational goals
    Experience in training, mentoring, and supervising personnel in security and customer service roles
    Excellent interpersonal skills, with the ability to foster teamwork and maintain a positive work environment
  • Multitasking & Time Management:
    Proven ability to manage multiple priorities and deadlines in fast-paced environments
    Skilled in organizing tasks, delegating responsibilities, and ensuring efficient workflow in security and customer service operations
  • Compliance & Regulatory Knowledge:
    Familiar with industry regulations, safety standards, and compliance requirements across security and customer service fields
    Experience in maintaining and auditing security systems and customer service processes to meet regulatory standards

Timeline

Customer Service Representative

Regal Teams
11.2022 - 08.2025

Security Officer Supervisor

Criminal Intelligence
05.2020 - 09.2022

Inventory Analyst

Flowers Bakery
06.2016 - 08.2019

High School Diploma -

A.P.I

Associate of Science - Radiology

Richland College

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