Artaza Khan
Rochester Hills,MI
Summary
Entry-level IT professional with a Master’s in Information Studies and a background in computer science and networking fundamentals. Skilled in TCP/IP, VLANs, VPNs, and system troubleshooting, with strong analytical and problem-solving abilities. Currently pursuing CCNA certification to strengthen networking expertise. Proven ability to support technical operations and collaborate effectively with cross-functional teams.
Overview
4
4
years of professional experience
Work History
Quality Specialist
Amazon
01.2022 - 01.2023
- Monitored and analyzed quality metrics to improve operational efficiency.
- Conducted audits and provided feedback to enhance team performance.
- Collaborated with cross-functional teams to implement process improvements.
- Ensured compliance with company policies and industry standards.
Subject Matter Expert (SME)
Amazon
01.2020 - 01.2022
- Provided expert-level guidance and support to team members.
- Assisted in training and mentoring employees to improve productivity.
- Developed standard operating procedures and best practices.
- Resolved escalations and complex operational challenges.
SDS Associate
Amazon
01.2019 - 01.2020
- Customer service in different roles of chats, email and calls.
- Worked in different marketplaces of North America, United Kingdom and India.
- Maintained high accuracy in order fulfillment and customer satisfaction.
Education
Masters - Information Studies
Trine University
08-2025
Bachelors - Computer Science
Jawaharlal Nehru Technological University
07-2018
Skills
Technical Skills
- Networking: TCP/IP, DNS, DHCP, VLANs, VPNs
- Tools & Technologies: Wireshark, Packet Tracer, MySQL
- Protocols & Services: Routing, Switching, VPN, NAT, Subnetting
- Certifications & Training:
CCNA Certification (In Progress)
Extreme Academy – Introduction to Future Networking (Part One)
Introduction to Cybersecurity Tools & Cyberattacks - Soft Skills: Troubleshooting, Cross-functional Collaboration, Documentation, Mentorship
Additional Information
Languages Spoken - English
Passion for networking, cloud technologies, and IT infrastructure.
Timeline
Quality Specialist
Amazon
01.2022 - 01.2023
Subject Matter Expert (SME)
Amazon
01.2020 - 01.2022
SDS Associate
Amazon
01.2019 - 01.2020
Masters - Information Studies
Trine University
Bachelors - Computer Science
Jawaharlal Nehru Technological University
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