Artelia Wilkes
York,PA
Summary
Experienced professional with a strong background in family services. Skilled in providing support, guidance, and counseling. Excellent communication and interpersonal skills, with a proven ability to build trusting relationships. Adept at collaborating with community resources and implementing effective interventions to ensure positive outcomes.
Overview
10
10
years of professional experience
Work History
Office Service Clerk
Maryland State Department of Assessments & Taxation
01.2021 - Current
- Receives, reviews, verifies and interprets deeds and legal documents for ownership changes and property description, confirming visual accuracy of paperwork against mainframe data
- Also responsible for performing clerical duties including form filing, office machine operation and receptionist.
Programs Hearings & Appeals Coordinator
Anne Arundel County Dept of Social Services
01.2019 - 01.2019
- Manages the appeals process and serves as liaison for Central Administration (program appeals include cases for Food Stamp, TCA, Medical Assistance, EAFC, POC, Foster Care, Adoptions and Family Day Care)
Office Clerk (Grade 8)
Anne Arundel County Dept of Social Services
01.2014 - 01.2019
- Daily interaction & communication with customers, advocates, local department supervisors and Family Investment Specialists via telephone, fax & email
- Communication with service providers to request & verify information on clients' behalf
- Ensures completion of the customer's application package
- Compass upload documents to ECMS system, OnBase, myDHR Administrative
Education
Associates Degree - Business Administration/Entrepreneurship
Liberty University
Lynchburg, VA12.2023
Skills
- HIGHLY EFFICIENT & SELF-MOTIVATED
- OVER 13 YEARS WORKING IN STATE GOVERNMENT SERVICES
- ENTHUSIASTIC, CREATIVE, ORGANIZED, WILLING TO ACCEPT INCREASED RESPONSIBILITY
- PROFICIENT IN MS OFFICE SUITE & G SUITE
- FLEXIBLE & ADAPTABLE WITH ABILITY TO MULTITASK
Personal Information
Title: GOVERNMENT ADMINISTRATIVE SUPPORT
References
References available on request
Timeline
Office Service Clerk
Maryland State Department of Assessments & Taxation
01.2021 - Current
Programs Hearings & Appeals Coordinator
Anne Arundel County Dept of Social Services
01.2019 - 01.2019
Office Clerk (Grade 8)
Anne Arundel County Dept of Social Services
01.2014 - 01.2019
Associates Degree - Business Administration/Entrepreneurship
Liberty University
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