Artem Borodiukh
Elmhurst,IL
Summary
Customer-oriented, strategic-thinking salesperson with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, introducing products, implementing pricing models and revealing customer needs to deliver solutions.
Overview
4
4
years of professional experience
Work History
Salesperson
Oakbrook Toyota in Westmont
Westmont, IL
06.2024 - 09.2024
- Gathered data on competitors' pricing, products, and promotional activities.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Educated customers about products and services offered by the company.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Acquired new customers and identified unique needs to deliver relevant products.
Salesperson
Ed Napleton's Kia Of Elmhurst
Elmhurst, IL
08.2023 - 06.2024
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Generated new business opportunities through cold calling campaigns.
- Advised customers on the latest product features and benefits.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Posed as models for advertising, artistic creation and display of goods.
Dispatcher
Midwest Express, Inc.
Blue Island, IL
05.2023 - 08.2023
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Developed strategies for improving efficiency within the dispatch department.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Investigated and resolved customer and vendor issues to retain business.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Broker and Dispatcher
Flexx Freight Inc
Bridgeview, IL
09.2020 - 04.2023
- Reviewed and analyzed financial data to ensure accuracy of customer accounts.
- Developed long-term relationships with customers by providing personalized service and advice.
- Negotiated contracts between buyers and sellers in a timely manner.
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Coordinated the entire shipping process, from pick-up to delivery of goods.
- Monitored shipments for on-time delivery and communicated status updates to customers.
- Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
- Collaborated with logistics team members to optimize transportation routes.
- Organized shipments based on priority level and estimated time of arrival.
- Identified opportunities for cost reduction through negotiation or alternate routing options.
- Interfaced regularly with customers via phone, email, or in person meetings.
- Cold called new customers to increase profits.
- Entered shipment details into database.
- Reviewed size and weight of packages to verify conformance with service requested.
- Inspected and reported or repaired damaged cargo.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Verified shipping labels as orders came in.
- Followed company policies and procedures for handling hazardous materials.
- Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
- Secured cargo for transport using straps, blocking, and bracing materials.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
- Collaborated with supervisors to identify improvements in shipping and receiving processes.
- Updated records of driver locations, delays, and cancellations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Education
Bachelor of Science - Marketing
TNTU
Ukraine06-2023
Skills
- Customer Engagement
- Deal structuring
- Product description
- Needs analysis
- Deal negotiation
- Customer Relationship Building
- Sales management
- Up-selling
- Closing Techniques
- Complaint Handling
- Cold-calling
- Profit Generation
- Customer care
Timeline
Salesperson
Oakbrook Toyota in Westmont
06.2024 - 09.2024
Salesperson
Ed Napleton's Kia Of Elmhurst
08.2023 - 06.2024
Dispatcher
Midwest Express, Inc.
05.2023 - 08.2023
Broker and Dispatcher
Flexx Freight Inc
09.2020 - 04.2023
Bachelor of Science - Marketing
TNTU