Artem Borovyi
Brooklyn,NY
Summary
I'm an open-minded person, trying to
to get as much new information as possible and acquire new skills, mastered technical skills and communication with customers, aimed at developing my career and achievements in my life
Overview
8
8
years of professional experience
Work History
Technician
Express Repair
New York, NY
09.2023 - Current
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Communicated directly with equipment vendors for defective parts return.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Operated various diagnostic tools to determine repair plans.
- Followed safety practices to safeguard against injury and damage to property.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Used bolts, rivets and screws to fasten parts.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Technician
Coscom Cable
New York, NY
05.2023 - 09.2023
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Completed scheduled appointments on time to drive quality service.
Manager
Keymateinc
Myrtle Beach, SC
02.2023 - 04.2023
- Reviewed contracts before signing them on behalf of the organization.
- Analyzed business performance data and forecasted business results for upper management.
Call Center Agent
Sberbank
Kharkiv, ME
08.2020 - 06.2022
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Maintained and updated filing, inventory, mailing and database systems with [Software] and [Software].
- Completed up to [Number] outgoing calls per day according to assigned call list.
- Processed customer account changes with proprietary software.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Identified customer needs by asking probing questions and actively listening to responses.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Helped clients navigate online systems within established frameworks to obtain services.
- Tracked daily performance metrics such as wait times, average handle time.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Maintained strong call control and quickly worked through scripts to address problems.
Builder
Bor Stroy LLC
Kharkiv, Ukraine
02.2016 - 06.2018
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Assisted in the demolition and removal of existing structures.
- Framed interior walls using lumber and other construction materials.
- Hung insulation material in attics or between wall studs.
- Laid bricks or blocks for walkways, walls, or other structures.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Followed build procedures and work instructions to construct varied-size structures.
- Complied with quality requirements to meet or exceed production service levels.
- Performed rough carpentry tasks such as cutting rafters or studs for framing houses and buildings.
- Cut openings for electrical outlets in walls using power saws.
Education
High School Diploma -
Kharkiv School N37
Kharkiv05-2017
Skills
- Component Replacement
- Environmental Compliance
- Commercial Construction Experience
- Equipment Maintenance
- System Troubleshooting
- Customer Service
- Quality Control
- Operations Monitoring
- Equipment Repair
- Performance Improvement
- Issue Resolution
- Deadline Compliance
- Maintenance and Repair
Languages
English
Elementary
Czech
Limited
Russian
Professional
Ukrainian
Professional
Timeline
Technician
Express Repair
09.2023 - Current
Technician
Coscom Cable
05.2023 - 09.2023
Manager
Keymateinc
02.2023 - 04.2023
Call Center Agent
Sberbank
08.2020 - 06.2022
Builder
Bor Stroy LLC
02.2016 - 06.2018
High School Diploma -
Kharkiv School N37