Artem Karakulov
Dublin,CA
Summary
Ambitious and hardworking 27-years-old professional with extensive experience in customer relations eager to build lasting successful career in the HVAC industry.
I'm motivated by helping people live and work comfortably and looking for a stable, long-term opportunity to grow and advance with a company that values dedication and reliability
Overview
7
7
years of professional experience
Work History
Cell Tower Technician
Northeast Union
07.2025 - Current
- Installed and maintained cellular equipment to ensure optimal performance.
- Collaborated with team members to troubleshoot and resolve technical issues.
- Followed safety protocols during tower climbs and equipment handling.
Customer Service Representative
CaliHVAC
02.2025 - 07.2025
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Gathered statistics from Yelp, Thumbtack platforms and worked on marketing strategies development.
- Worked in Housecall Pro to organize weekly schedule
HVAC Installation Helper
CaliHVAC
05.2024 - 02.2025
- Installed Furnaces, Heat Pumps, Air conditioners, Mini Splits, Ductwork ensuring proper alignment and functionality.
- Collaborated with technicians to troubleshoot equipment issues, enhancing operational efficiency.
- Prepared job sites by organizing tools and materials
Server/Sommelier
Elia Greek Restaurant
06.2023 - Current
- Delivered exceptional customer service by efficiently managing dining experiences.
- Implemented upselling techniques to enhance guest satisfaction and increase sales.
Bar Manager/ Sommelier
Elia Greek Restaurant
10.2022 - 06.2023
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored staff on cocktail preparation and customer engagement techniques.
Tasting Room Manager, Salesman
Maria Concetto Winery
06.2022 - 10.2022
- Managed daily operations of tasting room, ensuring exceptional customer experiences and product knowledge.
- Developed promotional events to enhance visitor engagement and increase brand awareness.
Wine Educator, Salesman
Castello Di Amorosa Winery
08.2021 - 08.2022
- Conducted wine tastings to educate people about wine culture, regions, styles. Performed different techniques to sell the product, sell the Wine Club Membership
- Worked with VIP members providing the Best Customer Experience
- Collaborated with team members to create tailored experiences for private events and corporate functions.
Bar Server/Bartender
Marella Cruises
02.2019 - 10.2019
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
Education
Bachelor of Science - Biotechnology
Altai State Technical University
Barnaul, Russia07-2021
Skills
- Customer Relations
- Customer Education
- Problem Resolution
- Computer Proficiency
- Business development
- Route management
Timeline
Cell Tower Technician
Northeast Union
07.2025 - Current
Customer Service Representative
CaliHVAC
02.2025 - 07.2025
HVAC Installation Helper
CaliHVAC
05.2024 - 02.2025
Server/Sommelier
Elia Greek Restaurant
06.2023 - Current
Bar Manager/ Sommelier
Elia Greek Restaurant
10.2022 - 06.2023
Tasting Room Manager, Salesman
Maria Concetto Winery
06.2022 - 10.2022
Wine Educator, Salesman
Castello Di Amorosa Winery
08.2021 - 08.2022
Bar Server/Bartender
Marella Cruises
02.2019 - 10.2019
Bachelor of Science - Biotechnology
Altai State Technical University