Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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ARTEM KHAKLIN

ARTEM KHAKLIN

New York,USA

Summary

Strategic and results-driven operations leader with over 10 years of experience in financial oversight, process optimization, and cross-functional team leadership across various business sectors. Skilled at leveraging data-driven insights to improve performance and customer experience. Currently pursuing an MBA with a strong foundation in economics, aiming to bring analytical rigor and operational excellence to a Customer Success Operations role at the London Stock Exchange Group (LSEG).

Overview

16
16
years of professional experience

Work History

Director of Operations and Finance

MAB BAR INC
New York, NY
03.2020 - Current
  • Led full-cycle business operations and managed financial planning, P&L, and inventory control.
  • Implemented cost-analysis and vendor negotiation strategies, improving profit margins by 10%.

Operations Manager

Whole Connection Mindful Reflection, LLC
New York, NY
04.2023 - 05.2024
  • Streamlined customer onboarding and service delivery processes, improving client retention.
  • Created SOPs and implemented feedback loops between service teams and leadership.

Team Lead & Service Specialist

RISE BAR LLC
New York, NY
06.2017 - 01.2020
  • Managed logistics and service flow for high-volume events, increasing sales by 30%.
  • Trained team on compliance and engagement protocols, boosting service scores.

Department Manager

The Ritz-Carlton
Moscow, Russia
05.2012 - 08.2014
  • Directed multiple departments with a focus on operational efficiency and cost controls.
  • Established performance KPIs and monitored service delivery improvements.

General Manager

MINOPT LLC
Minsk, Belarus
10.2009 - 05.2012
  • Oversaw all aspects of a retail operation including team development and market expansion.
  • Conducted economic and market analysis to inform product launch decisions.

Education

MBA - Economics

Brooklyn College, City University of New York
Brooklyn, NY
05.2026

Master of Science - Economics

Belarusian State University
Minsk, Belarus
05-2014

Bachelor of Science - Economics

Belarusian State University
MInsk, Belarus
05-2013

Skills

  • Customer lifecycle management
  • KPI development and operational metrics
  • CRM Tools (Salesforce, HubSpot - self-trained)
  • Process Optimization
  • Data Analysis & Reporting (Excel, Tableau basics)
  • Financial Planning & Forecasting
  • Stakeholder communication and cross-functional collaboration
  • Project and performance management
  • CRM Systems
  • Market research
  • Financial analysis
  • Project management

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual

References

Available upon request.

Timeline

Operations Manager

Whole Connection Mindful Reflection, LLC
04.2023 - 05.2024

Director of Operations and Finance

MAB BAR INC
03.2020 - Current

Team Lead & Service Specialist

RISE BAR LLC
06.2017 - 01.2020

Department Manager

The Ritz-Carlton
05.2012 - 08.2014

General Manager

MINOPT LLC
10.2009 - 05.2012

MBA - Economics

Brooklyn College, City University of New York

Master of Science - Economics

Belarusian State University

Bachelor of Science - Economics

Belarusian State University

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