Artem Unjyan
Cabin Services Director
Doha
Summary
My Main Goal is to drive high-quality services with effective leadership,support,coaching and motivation to team members and colleagues bearing in mind international safety and security regulations,high standards and reputation of organization.
With can-do attitude and pragmatic approach,i have the ability to lead a multi-cultural teams and ensure collectively all targets,KPI's are met.
Overview
23
23
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Cabin Services Director
Qatar Airways
Doha
01.2009 - Current
- Manage up to 16 team members on a daily basis.
- Reviewed established business practices and improved processes to reduce expenses.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Billingual Customer Service Supervisor
Arvato Bertlesmann
Buenos Aires
01.2006 - 10.2008
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Billingual Customer Agent
Cubecorp Corporation
Buenos Aires
02.2005 - 01.2006
- Managed over 40 customer calls per day.
- Maintained open lines of communication with external and internal customers.
- Recommended changes in process and procedures based on customer feedback.
- Communicated with customer to understand needs and concerns.
- Identified, monitored and resolved potential problematic customer issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Manager In Jewelry Shop
San Mar
Buenos Aires
12.2000 - 01.2005
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Creating prices by unit or wholesale,controlling quality,training staff how to calculate prices to avoid losses and keep the highest standard and reputation.
Education
Incomplete Due To Country Residency Change - Transportation Management
Yerevan State University Of Architecture
Yerevan,ArmeniaHigh School Diploma -
Rusiian-Armenian Tertiary School
Yerevan,ArmeniaEnglish Proficiency Advanced Level -
Advanbced English Course At ICANA
Buenos Aires,ArgentinaSkills
Shipping and receiving
Staff supervision
Performance maximization
Carrier negotiations
Documentation
Safety regulations implementation
Staff Management
Continuous Improvement
Interpersonal Communication
Critical Thinking
Excellent Communication
Multitasking Abilities
Self-Motivated
Problem-Solving
Cultural Awareness
Written Communication
Decision-Making
Organization and Time Management
Attention to Detail
Conflict Management
Customer Service Orientation
Team Leadership
Certification
Cultural Intelligence
Timeline
Cabin Services Director
Qatar Airways
01.2009 - Current
Billingual Customer Service Supervisor
Arvato Bertlesmann
01.2006 - 10.2008
Billingual Customer Agent
Cubecorp Corporation
02.2005 - 01.2006
General Manager In Jewelry Shop
San Mar
12.2000 - 01.2005
Incomplete Due To Country Residency Change - Transportation Management
Yerevan State University Of Architecture
High School Diploma -
Rusiian-Armenian Tertiary School
English Proficiency Advanced Level -
Advanbced English Course At ICANA