Artem Unjyan
Cabin Services Director
Doha
Summary
My Main Goal is to drive high-quality services with effective leadership,support,coaching and motivation to team members and colleagues bearing in mind international safety and security regulations,high standards and reputation of organization.
With can-do attitude and pragmatic approach,i have the ability to lead a multi-cultural teams and ensure collectively all targets,KPI's are met.
Overview
23
23
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Cabin Services Director
Qatar Airways
Doha
01.2009 - Current
- Manage up to 16 team members on a daily basis.
- Reviewed established business practices and improved processes to reduce expenses.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Billingual Customer Service Supervisor
Arvato Bertlesmann
Buenos Aires
01.2006 - 10.2008
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Billingual Customer Agent
Cubecorp Corporation
Buenos Aires
02.2005 - 01.2006
- Managed over 40 customer calls per day.
- Maintained open lines of communication with external and internal customers.
- Recommended changes in process and procedures based on customer feedback.
- Communicated with customer to understand needs and concerns.
- Identified, monitored and resolved potential problematic customer issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Manager In Jewelry Shop
San Mar
Buenos Aires
12.2000 - 01.2005
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Creating prices by unit or wholesale,controlling quality,training staff how to calculate prices to avoid losses and keep the highest standard and reputation.
Education
Incomplete Due To Country Residency Change - Transportation Management
Yerevan State University Of Architecture
Yerevan,ArmeniaHigh School Diploma -
Rusiian-Armenian Tertiary School
Yerevan,ArmeniaEnglish Proficiency Advanced Level -
Advanbced English Course At ICANA
Buenos Aires,ArgentinaSkills
Shipping and receiving
Certification
Cultural Intelligence
Timeline
Cabin Services Director
Qatar Airways
01.2009 - Current
Billingual Customer Service Supervisor
Arvato Bertlesmann
01.2006 - 10.2008
Billingual Customer Agent
Cubecorp Corporation
02.2005 - 01.2006
General Manager In Jewelry Shop
San Mar
12.2000 - 01.2005
Incomplete Due To Country Residency Change - Transportation Management
Yerevan State University Of Architecture
High School Diploma -
Rusiian-Armenian Tertiary School
English Proficiency Advanced Level -
Advanbced English Course At ICANA