Artema Hoover
Flushing
Summary
Professional with extensive experience in customer service and contract administration. Proven ability to resolve client issues with empathy, and positive outcomes. Proficient in Word, Excel and data entry, demonstrating organization, critical thinking, and active listening skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Security First Benefits
11.2009 - 12.2017
- Created yearly renewals for clients showing renewal rates as well as options for optional coverages.
- Managed quotes for life, dental, medical and vision insurance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving billing issues.
- Resolved client complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the clients.
Contract Administrator
Quality Industrial Services
06.2005 - 08.2008
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Assisted Human Resources with hiring, orientations, interviews, recruiting and yearly reviews.
- Assisted project managers with updating file, and various admin tasks.
- Assisted General Manager with weekly productivity tracking, weekly expenses and sales for all company locations.
Administrative Assistant
Kelly Services\General Motors
03.2002 - 02.2005
- Input daily productivity
- Created and maintained hurly employee vacation schedules.
- Created and maintained productivity for dispatch, truck and rail department.
- Assisted General Forman and Supervisors with monthly projects and gap closures.
Education
High School Diploma -
Hill McCloy High School
Montrose, MSkills
- Word
- Excel
- PowerPoint
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Security First Benefits
11.2009 - 12.2017
Contract Administrator
Quality Industrial Services
06.2005 - 08.2008
Administrative Assistant
Kelly Services\General Motors
03.2002 - 02.2005
High School Diploma -
Hill McCloy High School
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