Developed leadership and team management skills in a high-paced, customer-centric environment. Adept at coordinating tasks, resolving conflicts, and ensuring smooth operations. Seeking to leverage these transferable skills to transition into new field while maintaining focus on high standards and achieving desired outcomes with positive team cohesion.
Overview
1
1
Language
4
4
years of professional experience
Work History
Crew Shift Leader
Walgreens
08.2022 - 03.2026
Trained and mentored team members in customer service best practices and operational procedures.
Coordinated shift schedules to optimize labor resources and maintain adequate staffing levels.
Managed shift schedules while also delegating work tasks on top of monitoring break rotations to keep a steady work flow environment while also optimizing labor resources and maintaining adequate staffing levels.
Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction.
I’ve opened and closed acting as a key holder responsible of store security, cash handling, drawer counts, and daily deposits
Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
Coordinated with suppliers to ensure timely delivery of inventory, avoiding stockouts.