Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Publications
Certification
Timeline
Generic
ARTEMISA COTI

ARTEMISA COTI

Ridgefield,USA

Summary

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Parkway Toyota
06.2009 - 06.2010
  • Greeted visitors warmly and ensured they had a positive experience.
  • Handled cash and credit card payments with accuracy.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Maintained accurate records of all incoming calls, messages, and visitors.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Answered questions about organization and provided callers with address, directions, and other information.
  • Assisted in resolving customer complaints and disputes.
  • Ensured reception area was clean at all times and stocked with necessary supplies.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.
  • Developed effective working relationships with clients to ensure satisfaction with services provided.
  • Managed daily calendar appointments for staff members.

Sales Associate

Macys
11.2008 - 01.2009
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Sales Associate

Mandee
04.2007 - 04.2008
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Engaged with guests to understand and anticipate customer service needs.
  • Performed cash register operations accurately according to company guidelines.
  • Established a positive rapport with customers by delivering friendly, personalized service.
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Built relationships with potential customers by providing helpful advice on product selection.
  • Tagged new merchandise for sale and updated signs.
  • Encouraged customers to make additional purchases and suggested relevant items.
  • Met merchandising standards by keeping store stocked and products faced.
  • Introduced promotions and sale opportunities, enticing customers.

Education

Bachelor of Arts - Law - Law Student

William Paterson University of New Jersey
Wayne, NJ
05-2027

Associate of Science -

Bergen Community College
Paramus, NJ
05.2011

Skills

  • Customer/Client relations
  • Verbal and written communication
  • Customer and client relations
  • Scheduling appointments
  • Scheduling
  • Administrative support
  • Greeting and seating clients
  • Schedule management
  • Clerical support
  • Documentation and reporting
  • Typing speed
  • Document management
  • Mail handling
  • Multi-line telephone operation
  • Service-oriented mindset
  • Bookkeeping
  • Multi-line telephone systems
  • Technical support
  • Document control
  • Office equipment operations
  • Spreadsheet tracking
  • Expense reporting
  • Mail distribution
  • Supply management
  • Correspondence distribution
  • Record preparation
  • Meeting preparation
  • Business correspondence
  • Travel coordination
  • Travel planning
  • Correspondence management
  • Travel arrangements
  • Transcription and dictation
  • Front desk operations
  • Phone etiquette
  • Business operations
  • Security
  • Professional and polished presentation
  • Positive and professional
  • Multi-line phone system operation
  • Microsoft office specialist certified

Accomplishments

Author

The Gods of Olympus - The Creators of The Universe

The Children of Atlantis

LANGUAGES

Albanian | Native

Publications

  • The Children of Atlantis
  • Author - The Gods of Olympus - The Creators of The Universe

Certification

Life and Health Insurance Certificate

Timeline

Receptionist

Parkway Toyota
06.2009 - 06.2010

Sales Associate

Macys
11.2008 - 01.2009

Sales Associate

Mandee
04.2007 - 04.2008

Associate of Science -

Bergen Community College

Bachelor of Arts - Law - Law Student

William Paterson University of New Jersey

Similar Profiles

CREATE PROFILE