Nateshia Morrison
Greenville,SC
Summary
Accomplished professional with a proven track record at Spectrum Business, adept in customer service and problem-solving abilities. Excelled in conflict resolution, boosting customer loyalty, and driving sales growth through effective communication and active listening. Skilled in data entry and call center operations, significantly enhancing client relations and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Spectrum Busniess
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Case Manager
DEPARTMENT OF HOMELAND SVCS
09.2017 - 06.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Sales Representative
Lowes
08.2012 - 09.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Provided feedback from customers to product development team, influencing future product enhancements.
Education
Bachelor of Science - Social Work
Lehman College
Bronx, NY05-2010
Associate of Science - Human Services
Burrough Manhattan Community
New York, NY05-2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Client Relations
- Call Center Operations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
Timeline
Customer Service Representative
Spectrum Busniess
07.2023 - Current
Case Manager
DEPARTMENT OF HOMELAND SVCS
09.2017 - 06.2023
Sales Representative
Lowes
08.2012 - 09.2017
Bachelor of Science - Social Work
Lehman College
Associate of Science - Human Services
Burrough Manhattan Community
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