Artesia Latimore
Atlanta,GA
Summary
Attentive Intake Specialist with experience managing assessment tasks for new clients. Hardworking, well-organized, and proficient in providing detailed information to assist clients during the intake process.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Actec Systems
06.2023 - Current
- Take incoming calls, file claims from all lines of business for multiple companies, report absences, take inquiries for different companies, report customer complaints
- Resolved customer inquiries and complaints in a professional manner.
- Assisted customers in completing necessary paperwork for filing claims.
Travel Consultant
Archer Travel
10.2022 - Current
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals, and hotel reservations.
- Provided prompt response to customer inquiries through various communication channels such as phone, email, and in-person interactions.
Personal Care Aide
GA Healthcare
Atlanta
12.2021 - Current
- Monitor progress and documented patient health status changes to keep care team updated, monitor client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed, determine specific needs and provided most appropriate level of services for patient well-being, remain alert to problems or health issues of clients and competently responded
Independent Contractor
Personal Capital
07.2019 - 11.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities, consulted with customers to assess needs and propose optimal solutions, collaborated closely with clients to better understand entire project scope, evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action
Outbound Sales Representative
American Kidney Services
08.2017 - 06.2019
- Memorized scripts to achieve easy conversational flow in interactions with potential customers, communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns, developed and maintained working knowledge of products and services to deliver timely, accurate information, documented details of calls and customer interactions
Assistant Teacher
Bright Horizons Childcare
02.2016 - 01.2018
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement, provided one-on-one and group-based learning support to maintain student progress and development, kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth, supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials
Education
Associate of Science -
Sanford-Brown College
12.2010
High School Diploma -
Frederick Douglass High School
01.2007
BBA -
Strayer University
Atlanta, GASkills
- Records Maintenance
- EMR Systems
- Time Management
- Client Documentation
- Verbal and Written Communication Skills
- Complex Problem-Solving
- Multitasking and Organization
- High-Volume Call Centers
- Quality Assurance Standards
- Product Knowledge
- Database Entry
- Conflict Resolution
- Microsoft Office
- Inbound Call Management
- Claims Processing
Timeline
Intake Specialist
Actec Systems
06.2023 - Current
Travel Consultant
Archer Travel
10.2022 - Current
Personal Care Aide
GA Healthcare
12.2021 - Current
Independent Contractor
Personal Capital
07.2019 - 11.2023
Outbound Sales Representative
American Kidney Services
08.2017 - 06.2019
Assistant Teacher
Bright Horizons Childcare
02.2016 - 01.2018
Associate of Science -
Sanford-Brown College
High School Diploma -
Frederick Douglass High School
BBA -
Strayer University
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