Artesia Tims
Meridian
Summary
Dynamic and highly motivated professional with a strong background in customer service and food preparation at Ochsner Hospital. Proven ability to enhance operational efficiency through meticulous attention to detail and effective teamwork. Skilled in safe food handling and efficient multitasking, consistently delivering exceptional results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Prep Cook
Chik-Fil-A
Patient Escort
Ochsner Hospital
05.2025 - Current
- Assisted patients in navigating healthcare facilities, ensuring comfort and safety during appointments.
- Supported medical staff by transporting patients efficiently between departments.
- Learned hospital protocols to maintain a safe and welcoming environment for patients.
- Communicated effectively with patients to address concerns and provide directions.
- Trained in handling patient records with confidentiality and accuracy.
Floater PAR
Ochsner Hospital
04.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Precertification Specialist
Ochsner Hospital
12.2023 - 05.2024
- Processed precertification requests for diverse medical services, ensuring compliance with insurance guidelines.
- Communicated effectively with healthcare providers to gather necessary documentation for precertification approvals.
- Reviewed patient records and insurance policies to determine eligibility for specific treatments and procedures.
- Collaborated with interdisciplinary teams to streamline precertification workflows and enhance operational efficiency.
- Maintained up-to-date knowledge of insurance regulations and hospital policies affecting precertification practices.
- Monitored trends in precertification denials, identifying areas for process improvement to reduce future occurrences.
- Increased accuracy of submitted claims through meticulous attention to detail in verifying insurance eligibility and benefits.
Patient Access Representative
Ochsner Hospital
10.2021 - 12.2023
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted patients in understanding insurance coverage and financial responsibilities during admissions.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times for services.
- Provided support to clinical staff by efficiently handling inquiries and processing patient information.
- Trained new team members on hospital systems and best practices for patient access operations.
- Collaborated with interdisciplinary teams to enhance service delivery and patient satisfaction initiatives.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Assistant Store Manager
Cefcostores
02.2017 - 10.2021
- Assisted in daily store operations, ensuring optimal customer experience and satisfaction.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Trained new staff on store policies, procedures, and customer service best practices.
- Collaborated with team to implement promotional displays, enhancing product visibility and sales.
- Monitored cash handling processes, ensuring compliance with financial policies and accuracy.
- Developed scheduling strategies to optimize staffing during peak business hours.
- Led team meetings to communicate goals, motivate staff, and address operational challenges.
Prep Cook
Newks Eatery Cafe
11.2015 - 07.2017
- Prepared ingredients following standardized recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to ensure timely meal preparation during peak hours.
- Executed food safety protocols to minimize risk of contamination and maintain quality standards.
- Adapted quickly to changing menu items and special requests from customers.
- Supported chefs in plating dishes, ensuring presentation met restaurant standards.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Sandwich Artist
Wendys Restaurant
11.2009 - 04.2017
- Prepared and assembled sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations following food safety guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Monitored inventory levels, restocked supplies, and minimized waste effectively.
- Assisted in developing new menu items based on customer feedback and seasonal ingredients.
- Implemented time-saving techniques to streamline sandwich assembly processes for improved efficiency.
Cashier
Popeyes Chicken
09.2013 - 11.2015
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained cleanliness and organization of service area and dining space.
- Assisted customers with menu inquiries and made recommendations based on preferences.
- Managed cash register operations, ensuring proper cash handling procedures were followed.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
Team Leader
Pilot Travel Centers
08.2004 - 08.2008
- Led team in daily operations, ensuring efficient workflow and adherence to safety standards.
- Mentored new employees on company policies and operational procedures, fostering a collaborative environment.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented training programs that enhanced staff performance and customer service quality.
- Monitored employee performance, providing constructive feedback to improve productivity and morale.
- Coordinated scheduling for team members, optimizing coverage during peak hours to enhance service delivery.
- Conducted regular safety audits, identifying potential hazards and implementing corrective measures promptly.
Education
Physical Therapy
Meridian Community College
Meridian, MSHigh School Diploma -
Meridian High School
Meridian, MS05.2006
Skills
Attention to detail
Timeline
Patient Escort
Ochsner Hospital
05.2025 - Current
Floater PAR
Ochsner Hospital
04.2024 - 05.2025
Precertification Specialist
Ochsner Hospital
12.2023 - 05.2024
Patient Access Representative
Ochsner Hospital
10.2021 - 12.2023
Assistant Store Manager
Cefcostores
02.2017 - 10.2021
Prep Cook
Newks Eatery Cafe
11.2015 - 07.2017
Cashier
Popeyes Chicken
09.2013 - 11.2015
Sandwich Artist
Wendys Restaurant
11.2009 - 04.2017
Team Leader
Pilot Travel Centers
08.2004 - 08.2008
Prep Cook
Chik-Fil-A
Physical Therapy
Meridian Community College
High School Diploma -
Meridian High School