Summary
Overview
Work History
Education
Skills
Timeline
Generic

Artevia Wily-Ava

Laie

Summary

Competent worker with exemplary communication skills. Highly effective working as both part of team and in solitary role. Although I am only coming up on my 1st year of experience with an airline services company, I am a fast learner and have demonstrated strong teamwork and problem solving skills in fast-paced environments. I have experience in customer service and am proactive and hard-working. I am detail oriented and am able to work well under pressure.

Overview

11
11
years of professional experience

Work History

Ramp Agent

Hawaiian Airlines
11.2024 - Current
  • Operated ground support equipment for aircraft arrivals and departures.
  • Assisted with loading and unloading baggage, ensuring timely processing.
  • Conducted safety checks on equipment to maintain operational standards.
  • Maintained a clean and organized work area to promote safety and efficiency.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Head Varsity Girls Basketball Coach/Substitute Teacher

Kahuku High School
08.2022 - Current
  • Fostered a positive team culture promoting sportsmanship and resilience.
  • Coordinated scheduling for practices, games, and team events efficiently.
  • Facilitated classroom instruction and managed student behavior in absence of lead teacher.
  • Developed strong rapport with students through consistent encouragement and support
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Recreational Officer

Turtle Bay Resort
08.2017 - 08.2020
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Resolved guest inquiries promptly, ensuring efficient problem-solving and communication.
  • Coordinated special requests and accommodations, delivering personalized guest experiences.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Reservations Ticketing Officer

Polynesian Cultural Center, PCC
06.2014 - 08.2017
  • Coordinated ticketing operations, streamlining workflows for increased efficiency.
  • Provided support in handling customer inquiries, ensuring accurate information delivery.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Processed customer transactions efficiently using point-of-sale systems.

Education

Associate of Arts -

Brigham Young University of Hawaii
Laie, HI
12-2015

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Team leadership
  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Clear communication
  • Independent worker
  • Team player with positive attitude

Timeline

Ramp Agent

Hawaiian Airlines
11.2024 - Current

Head Varsity Girls Basketball Coach/Substitute Teacher

Kahuku High School
08.2022 - Current

Recreational Officer

Turtle Bay Resort
08.2017 - 08.2020

Reservations Ticketing Officer

Polynesian Cultural Center, PCC
06.2014 - 08.2017

Associate of Arts -

Brigham Young University of Hawaii

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