Artha Ziyad
Grand Prairie,TX
Summary
Detail-oriented healthcare professional with extensive experience in venipuncture, injections, and patient intake management. Strong interpersonal skills enhance patient experiences and foster positive relationships. Ready to contribute to a collaborative team and advance within the healthcare sector.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Support Specialist
Satellite Auto Glass
01.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries through effective phone and email communication, ensuring a positive customer experience.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Processed service requests, facilitating timely resolutions and enhancing customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to streamline workflows, resulting in improved response times.
Customer Service Representative
Teleperformance/ Customer Service Agent/Kaiser Prem/AE
02.2021 - 03.2024
- Customer Service/Medical Insurance
- Demonstrated effective multitasking in fast-paced environment to meet patient needs.
- Collaborated effectively with colleagues to achieve team goals.
- Trained new phlebotomists on procedures, equipment use, and patient interaction strategies to ensure high-quality patient care.
- Maintained organized and clean work area, ensuring compliance with health and safety regulations.
- Data Entry
- Updating Patients Files
- Changing Care Plans
- Provided Plans
Phlebotomist
All Medical Personnel
01.2018 - 02.2021
- Blood Sample Collection
- Collected and tested blood samples, ensuring accuracy and reliability of results.
- Venipuncture
- Performed venipuncture and capillary puncture techniques with precision to minimize patient discomfort.
- Implemented infection control protocols to ensure patient safety.
- Medical Recordkeeping
- Identify Records/Results
- Collaborated with healthcare team to enhance patient care and facilitate efficient workflows.
- Communicated medical information clearly to patients and team members, improving understanding and compliance.
- Applied medical terminology to accurately document patient information.
- Microsoft Access
- Maintain over 112 to 120 patients a day.
Frontier Airline DFW
03.2016 - 01.2018
- Customer service agent
- Ticket and gate agent
- Baggage handling
- Sky speed/net tracer
- FedEx/x-press and inputting
- Claims/lost and found
- Rebooking/offloading pax
LEAD CONSUMER CARE AGENT
COMMUNITY OPTIONS
01.2013 - 03.2016
- Resolved inquiries promptly, providing accurate product and service information to boost client satisfaction.
- Conducted client assessments to identify needs and preferences, guiding tailored support.
- Developed personalized support plans to enhance client independence and quality of life.
- Coordinated community resources and services, ensuring effective client integration.
Lab Tech / Administration
Clinical Pathology Lab
04.2010 - 11.2012
- Identified proper tubes, containers, transport media, and storage temperature for each test type to ensure accurate testing.
- Consulted with specimen processing supervisor, technologist, or pathologist to determine specimen acceptability.
- Operates general laboratory equipment, including but not limited to: telephones, computer keyboards and CRT, centrifuges, and scanning equipment.
- Separated specimens into correct tubes to maintain sample integrity.
- Operated incubator for precise sample incubation and tube separation.
- Handled dry ice for specimen preservation and transportation.
- Understands and follows all safety, infection control, and OSHA Blood borne Pathogen guidelines
- Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.
Dr. Kalpana Thakur
02.2010 - 11.2011
- Medical Assistant
- Answering Multiple phone lines
- Assisting the Doctor / Customer Service
- Injections/ Phlebotomy
- Scheduling appointments
- Filing perceptions
- Insurance verification
- EKG / PFT / PT / INR
- Nebulizer treatments
- Strep test / Flu test / Urine testing / Pap smears
Home Health Manager
Varzigis Healthcare
- Provided in-home support to enhance quality of life for seniors
- Administered medication prescribed by physicians
- Managed and maintained accurate patient documentation for streamlined record-keeping
- Administered injections to patients during treatments
- Assisted patients and families through effective communication and problem-solving
- Performed phlebotomy to collect blood samples for laboratory testing
- Measured and recorded patients' height and weight for health assessments
- Provided assistance with feeding patients to ensure proper nutrition
- Worked with Alzheimer’s and Dementia patients
Education
Medical Assistant Diploma -
High Tech Institute
Irving, TX11-2009
Skills
- Customer service
- Problem resolution
- Client communication
- Patient assessment
- Patient care
- Data entry support
- Workflow optimization
- Appointment planning
- Relevant expertise
Certification
- Certified in Cardiopulmonary Resuscitation (CPR)
- Extravagate Phlebotomist
References
References upon request.
Experience
01-2004
Timeline
Support Specialist
Satellite Auto Glass
01.2025 - Current
Customer Service Representative
Teleperformance/ Customer Service Agent/Kaiser Prem/AE
02.2021 - 03.2024
Phlebotomist
All Medical Personnel
01.2018 - 02.2021
Frontier Airline DFW
03.2016 - 01.2018
LEAD CONSUMER CARE AGENT
COMMUNITY OPTIONS
01.2013 - 03.2016
Lab Tech / Administration
Clinical Pathology Lab
04.2010 - 11.2012
Dr. Kalpana Thakur
02.2010 - 11.2011
Home Health Manager
Varzigis Healthcare
Medical Assistant Diploma -
High Tech Institute