Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arthena LeVells

Maple Grove,MN

Summary

Dedicated to enhancing customer satisfaction through exceptional service and support. Skilled in applying customer service best practices to meet diverse client needs. Proven ability to identify and implement effective solutions for customer challenges.

Overview

9
9
years of professional experience

Work History

Seasonal Warehouse Production Worker

Amazon
07.2024 - 12.2024


  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Increased production efficiency by assembling components quickly and accurately.
  • Reduced order processing time with accurate picking, packing, and shipping of products.

Members Advocate

BlueCross BlueShield
07.2023 - 11.2023


  • Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
  • Knowledge of Medicaid and Medicare programs
  • Processed medical insurance claims and payments.

Sr. Specialist

Target Headquarters
09.2019 - 01.2023


  • Handling Payment and Transactions disputes
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer service rep

Randstad/ McKesson
05.2019 - 09.2019


  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.

Sr. Specialist

Randstad/ Target.com
09.2018 - 05.2019


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's salesforce database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Machine Operator

Johnson Controls
08.2015 - 07.2016


  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Reduced material waste by optimizing brazing techniques and accurately measuring components before joining.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment building HVAC systems.

Education

Bachelor of Science - Social Work

Wichita State University
Wichita, KS
05.2023

Bachelor of Science - Social Work

Southwest Minnesota State University
Marshall, MN
12-2026

Skills

  • Attention to detail
  • Quality control
  • Case management
  • Documentation and reporting
  • Order picking
  • Assembly and production
  • Machinery operation
  • Complaint resolution

Timeline

Seasonal Warehouse Production Worker

Amazon
07.2024 - 12.2024

Members Advocate

BlueCross BlueShield
07.2023 - 11.2023

Sr. Specialist

Target Headquarters
09.2019 - 01.2023

Customer service rep

Randstad/ McKesson
05.2019 - 09.2019

Sr. Specialist

Randstad/ Target.com
09.2018 - 05.2019

Machine Operator

Johnson Controls
08.2015 - 07.2016

Bachelor of Science - Social Work

Wichita State University

Bachelor of Science - Social Work

Southwest Minnesota State University

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