Artherline Griffith
Indianapolis,IN
Summary
Hardworking and reliable customer service with strong ability in satisfying and being able to Offering a solution customers, and i am Highly organized, proactive and punctual with team-oriented mentality. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Anthem
220 Virginia Ave, IN
08.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Child Care (Nanny)
Derek Greenamoyer
Zionsville, IN
09.2011 - 05.2021
- My duties as a Nanny was to take care of infant baby , take to gymboree,to the museums, set up playdates and teach all life skill
- As she grow older i took her to the library and school and park.
Cook
Union Elementary School
Zionsville, IN
08.2016 - 08.2020
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Chopped, diced and sliced vegetables and fruit ahead of busy periods
- Placed frequently used food such as lettuce and tomato in proper storage containers and placed perishable items in refrigerator
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance
- Created approximately 350 orders simultaneously during busy periods.
Customer Service Representative
Chase Bank
Brooklyn, NY
07.1998 - 01.2009
- Assessed customer needs and up sold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Set up and activated customer accounts
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls
- Documented conversations with customers to track requests, problems and solutions
- Made outbound calls to obtain account information
- Educated customers on special pricing opportunities and company offerings
- Delivered service and support to each customer, paving way for future business opportunities
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Education
High School Diploma -
GED
Brooklyn NYAssociate of Arts - Business Management
BMCC
New York, NY07.1993
Skills
- Responding to Difficult Customers
- Call Documentation
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
Timeline
Customer Service Representative
Anthem
08.2021 - 06.2022
Cook
Union Elementary School
08.2016 - 08.2020
Child Care (Nanny)
Derek Greenamoyer
09.2011 - 05.2021
Customer Service Representative
Chase Bank
07.1998 - 01.2009
High School Diploma -
GED
Associate of Arts - Business Management
BMCC
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