Arthony Gaiter
Miami,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Electrician
IES
Douglasville, Georgia
2023.02 - 2024.06
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
- Installed conduit for new wiring systems in commercial buildings.
- Connected wires to circuit breakers, transformers or other components.
- Maintained current electrician's license or identification card to meet governmental regulations.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
Freight Handler
Yamaha
Atlanta , GA
2023.02 - 2023.12
- Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.
- Inspected shipments for damages or discrepancies prior to loading and unloading.
- Received incoming orders by verifying counts against purchase orders.
- Monitored inventory levels to ensure adequate stock is available for shipment.
- Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.
Customer Service Representative
Walmart
Austell, Georgia
2020.02 - 2022.12
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Earl C Clements
Kentucky 2023-08
Skills
- Sub-panel installation
- Residential construction
- Diagram interpretation
- Commercial construction experience
- Branch circuit wiring
Timeline
Electrician
IES
2023.02 - 2024.06
Freight Handler
Yamaha
2023.02 - 2023.12
Customer Service Representative
Walmart
2020.02 - 2022.12
High School Diploma -
Earl C Clements