Arthur Akiri
Atlanta,GA
Summary
Motivated and detail-oriented IT Support and Help Desk Technician with hands-on experience supporting Windows 10, Windows 11, Windows Server 2016/2019/2022, and Ubuntu Linux environments. Skilled in troubleshooting hardware, software, and network issues, with working knowledge of Microsoft 365, Active Directory, Azure Active Directory, virtualization, and basic networking concepts. Proficient in managing support tickets using ServiceNow, Peppermint, and other ITSM tools, providing excellent customer service in both remote and on-site support settings. Strong problem-solving abilities, quick to learn new technologies, and dedicated to delivering timely, user-focused IT solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support
Liberian Youths Foundation / Mendy Impact Institute
04.2019 - 07.2021
- Provided responsive Tier 1 and Tier 2 help desk support for Microsoft 365, Windows 10/11, Windows Server 2016/2019/2022, and Ubuntu Linux systems in hybrid work environments.
- Administered Active Directory and Azure Active Directory, managing user accounts, password resets, MFA configurations, and Group Policy updates with PowerShell scripting to automate routine tasks.
- Delivered hands-on support for network troubleshooting, printer setups, IP addressing, VPN connectivity, and remote access issues, ensuring minimal user downtime.
- Supported Ubuntu server administration, user management, and virtualized environments using VMware and VirtualBox to maintain system availability and performance.
- Provided exceptional customer service with clear, non-technical communication to users, ensuring timely resolution and a positive support experience.
- Contributed to knowledge base documentation to streamline troubleshooting processes and support knowledge sharing across the IT team.
- Reduced response times to IT support requests by implementing an efficient ticketing system for prioritization.
Education
Computer Networking -
Chattahoochee Technical College
Marietta, GA05.2026
Skills
- Windows 10/11
- Windows Server 2016/2019/2022
- Ubuntu Linux (GUI & CLI)
- Active Directory
- Azure Active Directory
- Microsoft 365
- Intune
- Conditional Access
- MFA Setup
- User and Group Management
- ServiceNow
- Remote Desktop
- VPN Setup and Troubleshooting
- Printer Configuration
- Hardware Troubleshooting
- DHCP
- DNS
- TCP/IP
- VPN
- Subnetting
- Basic Network Configuration & Troubleshooting
- Basic PowerShell
- Basic Bash
- VMware Workstation
- VirtualBox
- Hyper-V
- Microsoft Teams
- SharePoint
- Exchange Online
- Desktop Support
- Software Installation & Troubleshooting
- Hardware Support
- Remote and On-Site Support
- Microsoft 365 Administration
- Accountability & Ownership
- Adaptability & Continuous Learning
- Critical Thinking
- Customer-Focused
- Problem Solving
- Strong Communication
- Team Collaboration
- Time Management
- IT support
Certification
- Azure Administrator Associate (AZ-104), 2025-01-01, 2026-01-01
- DevOps Engineer Expert (AZ-400), 2025-01-01, 2026-01-01
- Identity and Access Administrator (SC-300), 2023-01-01, 2024-01-01
award
Microsoft Applied Skills
Microsoft Cloud Build challenge
Timeline
IT Support
Liberian Youths Foundation / Mendy Impact Institute
04.2019 - 07.2021
Computer Networking -
Chattahoochee Technical College
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