Arthur Arnette

Operate small one man guitar shop since retiring in 2023.

Managed all aspects of service department including leading and coaching service employees.

Prioritizing and delegating work assignments.

Worked with Shop Foreman and Service Advisors on scheduling to keep shop full of work daily.

Ensure safe work environment with daily shop inspections and regular safety meetings

Promote recruitment and development.

Worked with Factory Representative on CSI, training, warranty, and other Factory requirements.

Ensure Customer and employee satisfaction with communication, oversight and direction.

Maintain all shop equipment.

Willingness to learn new technology.

• Oversaw daily operations of service drive, working with Service Advisors and Technicians to increase work flow and customer satisfaction.
• Developed and implemented training programs for Service Advisors.
• Coordinated scheduling and workflow management, optimizing resource allocation for peak service times.

Managed all aspects of service department. planned and directed workstaff. Worked with Service Advisors and Technicians on scheduling to ensure maximum shop efficiency. Worked with factory representative to ensure CSI, training, and warranty requirements were met. Worked to ensure safe working environment. Promoted recruitment an development. Worked to ensure Customer and Employee satisfaction through communication, oversight, and direction.