Dynamic operations and team leadership professional with over 20 years of U.S. Army leadership experience and six years in HVAC installation, maintenance, and technician supervision. Proven ability to lead teams of up to 100 personnel, coordinate daily operations, and manage resources exceeding $25 million. Expertise in workforce planning, logistics, technical troubleshooting, and safety-focused operations, with a strong commitment to optimizing workflows and driving efficiency. Recognized for reliability and effective leadership in high-pressure situations, fostering team collaboration to achieve measurable results while adapting seamlessly to changing needs and environments.
Directed daily operations for organization processing 50 new personnel monthly, ensuring smooth integration and support.
Coordinate personnel for scheduling, work assignments, training, accountability, and organizational readiness.
Aligned personnel and operational resources to enhance workflows and ensure timely completion of organizational requirements.
Communicated priorities, established performance expectations, and resolved operational challenges to maintain operational effectiveness.
Directed daily operations to align unit readiness, mission requirements, and command priorities.
Coordinated logistics, personnel, and resource allocation to sustain continuous operational support.
Information Technology Supervisor
2 Years
U.S. Army | 01.2023 - 01.2025
Supervised 25 IT professionals supporting technology operations and service delivery for an organization serving more than 300 users.
Coordinated workloads, personnel assignments, equipment management, and service requirements to optimize technology operations.
Ensured equipment accountability and compliance with cybersecurity and organizational standards to safeguard organizational assets.
Resolved operational issues and streamlined support processes to enhance service continuity and team effectiveness.
Senior Operations Manager
1 Year
U.S. Army | 01.2022 - 01.2023
Advised senior leaders on workforce management, operational planning, and process improvements.
Planned operational activities, aligning personnel and resources with organizational priorities to enhance operational effectiveness.
Advised senior leaders on workforce management and operational planning, identifying process improvements to optimize resource utilization.
Maintained performance expectations and accountability across multiple teams, ensuring alignment with organizational goals and standards.
Operations Manager
2 Years
U.S. Army | 01.2020 - 01.2022
Managed daily operations for more than 40 personnel, coordinating schedules, assignments, training, and workforce development.
Coordinated logistics, maintenance, and equipment readiness to ensure seamless operations.
Monitored team performance and addressed operational challenges to maintain established standards.
Coached and mentored personnel, enhancing individual performance and overall team effectiveness.
Talent Acquisition & Recruiting Specialist
3 Years
U.S. Army | 01.2017 - 01.2020
Recruited, interviewed, and mentored applicants while consistently exceeding recruiting goals and ranking among the region's top recruiters.
Established recruiting partnerships by developing relationships with schools, community organizations, and local businesses.
Coordinated outreach activities and managed candidate engagement, ensuring accountability throughout recruiting process.
Earned Gold Recruiter Badge, Meritorious Service Medal, and Military Outstanding Volunteer Service Medal for exceptional performance.
Operations Manager
5 Years
U.S. Army | 01.2012 - 01.2017
Directed daily operations for more than 40 personnel, coordinating schedules, training, equipment accountability, maintenance requirements, and readiness activities.
Coordinated personnel and resources to fulfill operational requirements and meet established deadlines.
Mentored and coached team members, enhancing skills and performance through structured feedback and management.
Promoted accountability and teamwork, ensuring adherence to established procedures for operational success.
Coordinated team activities, clarified responsibilities and priorities, ensuring alignment with performance expectations.
Supervised daily operations, aligning personnel assignments with mission requirements and readiness standards.
Coordinated training schedules, ensuring Soldiers met qualification and compliance requirements.
Monitored supply and equipment availability, supporting uninterrupted operational execution.
Team Supervisor
2 Years
U.S. Army | 01.2007 - 01.2009
Supervised and mentored four-person team, coordinating daily activities, training, and equipment readiness to enhance team performance.
Fostered collaboration among team members to enhance productivity and cohesion.
Supervised daily team operations, ensuring mission readiness, safety compliance, and task completion
Coordinated personnel schedules, work assignments, and shift coverage to maintain steady operations
Trained team members on standard procedures, equipment use, and performance expectations
Lead HVAC Technician
7 Years
Regional Heating & Air Conditioning | 2000 - 01.2007
Supervised installation, maintenance, and repair of residential and commercial HVAC systems, ensuring optimal system performance and customer satisfaction.
Coordinated service work and installation projects, achieving timely completion and maintaining high standards of quality and customer service.
Trained technicians in troubleshooting, repair procedures, and safe work practices, enhancing team skill sets and operational safety.
Trained technicians in troubleshooting, repair procedures, equipment operation, and safe work practices.
Monitored work quality and reinforced compliance with applicable safety requirements and technical standards.
Communicated with customers regarding service needs, equipment conditions, and recommended repairs.
Education
Associate of Arts - General Studies
American Military University | Charles Town | 01-2027