Arthur Averett

Sales Associate

Dollar General

08.2009 - 12.2013

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Built relationships with customers to encourage repeat business.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Performed cash, card, and check transactions to complete customer purchases.
Monitored customers for signs of security concerns and escalated issues to management.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed efficient cash register operations.