Summary
Overview
Work History
Education
Skills
Timeline
Generic
Arthur Baca

Arthur Baca

Management
Ironwood,MI

Summary

Organized, and dependable, candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

30
30
years of professional experience
1
1
year of post-secondary education

Work History

Crew Member

Cave Enterprises
07.2022 - Current
  • Drove customer escalations to resolution by engaging directly with clients.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Inventory Specialist

Walmart
09.2020 - 04.2022
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to their needs.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Recorded information, shortages, and discrepancies to keep records current and accurate, via scanner.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.

Store Manager

Monument Car Parts
04.2013 - 12.2018
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed sales transactions to prevent long customer wait times.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Completed point of sale opening and closing procedures.

Education

GED -

SERRC
Juneau, AK
06.2000 - 12.2000

No Degree - Computer Repair

SERRC
Juneau, AK
01.2000 - 06.2000

Skills

  • Shipping and receiving understanding
  • Business development understanding
  • Inbound and Outbound Calling
  • Conflict mediation
  • Call Center Operations
  • Customer relations
  • Credit card payment processing
  • Quality Assurance Controls
  • Shipping procedures understanding
  • Product Recommendations
  • Recordkeeping strengths
  • Money Handling

Timeline

Crew Member

Cave Enterprises
07.2022 - Current

Inventory Specialist

Walmart
09.2020 - 04.2022

Store Manager

Monument Car Parts
04.2013 - 12.2018

GED -

SERRC
06.2000 - 12.2000

No Degree - Computer Repair

SERRC
01.2000 - 06.2000

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Arthur BacaManagement