Arthur Barnes
Marana,AZ
Summary
Seeking to broaden horizons within the profession of Hospitality. Previous work within the US Navy involved the management of numerous individuals in many facets. Upon transitioning to civilian life, invested in Hospitality education, and then began working at the Luxury level to understand the inner workings of prime destinations. Always looking to learn more and contribute within the workplace. Have a personal standard of improving the work environment for the internal and external customer.
Overview
12
12
years of professional experience
Work History
Residences Coordinator
Ritz-Carlton, Dove Mountain
05.2023 - Current
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Set up, communicated, and coordinated billing for Residence Owners.
- Executed preliminary and day-of details for successful Owner Events.
- Became familiar with Owners to influence comfort level in interaction while maintaining professional environment.
- Implemented tracking procedures for tasking by periodical scale.
Guest Experience Expert
Ritz-Carlton, Dove Mountain
08.2021 - Current
- During period of being primarily FD, consistently achieved high yield of Bonvoy enrollments
- Refined the ability to make sure guests are heard and needs are met
- Pursued collaboration with coworkers and guests in pursuance of excellence
- Received communications for guest planning/needs and provided proper care
- Self-educated on Marriott brand and the luxuries it entails
- Ensured that daily operations ran smoothly as possible.
Night Auditor
Residence Inn - Hunt Valley
03.2021 - 06.2021
- Completed night audit tasks consistently for full work week
- Customer service for check-ins, room updates, reservations, and troubleshooting issues
- Cleared 6 floors of trash/linen consistently for each shift
- Setting up grab-and-go breakfast for start of guest's day
- Tracked tax exemption status of guests and followed tax guidelines on applicable dates.
Boatswain's Mate
United States Navy
03.2012 - 03.2016
- Trained deck division personnel in maintenance duties aboard US Naval ships, including upkeep of ship's external structure, marlinspike, painting, rigging, and deck equipment
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Essential training of 72 junior personnel in maintenance, seamanship, and safety protocol to improve department efficiency
- Lifeboat operator for man overboard and supply delivery
- Daily supervision of 12 personnel that included scheduling, tasking, and oversight for keeping ship's watch and maintenance.
Education
MTA: Tourism Administration - Hospitality Concentration -
George Washington University
Washington, DC08.2020
Bachelor of Science: Hospitality Food And Beverage -
The Art Institute of San Diego
San Diego, CA06.2018
Skills
- Efficient Communication
- Collaboration Management
- Organization
- Process Improvement
- Time Management
- Active Listening
- Staff Supervision
- Problem Solving
- Microsoft Systems
- Opera
- GXP
- Community Building
Rewards
Winner of 5 Star Employee of the Quarter – 1st Quarter of 2022 - Ritz-Carlton, Dove Mountain
Timeline
Residences Coordinator
Ritz-Carlton, Dove Mountain
05.2023 - Current
Guest Experience Expert
Ritz-Carlton, Dove Mountain
08.2021 - Current
Night Auditor
Residence Inn - Hunt Valley
03.2021 - 06.2021
Boatswain's Mate
United States Navy
03.2012 - 03.2016
MTA: Tourism Administration - Hospitality Concentration -
George Washington University
Bachelor of Science: Hospitality Food And Beverage -
The Art Institute of San Diego
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