Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arthur Baugher

Clear Spring,MD

Summary

Started as a service advisor/parts advisor. Reached Platinum Level with American Honda with emphasis on customer service and relations. Started body shop as an estimator/parts person working up to Manager. Work well with others or on my own. Comfortable working in any situation.

Overview

24
24
years of professional experience

Work History

Estimator

RNR Autobody & Paint Specialties
04.2020 - Current
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
  • Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.

Collision Center Manager

Hagerstown Ford
01.2017 - 04.2020
  • Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
  • Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
  • Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
  • Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.

Parts Advisor

Hamilton Nissan
01.2016 - 01.2017
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.

Parts Advisor

Buchanan Auto Park
01.2015 - 01.2016
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.

Service Advisor/Parts Counter Person

Shockley Honda
01.2000 - 01.2015
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Education

High School Diploma -

Boonsboro High School
Boonsboro, MD
07.1994

Skills

  • Repair Planning
  • Claims Processing
  • Vehicle Inspection
  • Insurance Procedures
  • Cost Estimation
  • Damage Assessment
  • Customer Service
  • Damage Documentation
  • Multitasking Abilities
  • Auto Body Repair Knowledge

Timeline

Estimator

RNR Autobody & Paint Specialties
04.2020 - Current

Collision Center Manager

Hagerstown Ford
01.2017 - 04.2020

Parts Advisor

Hamilton Nissan
01.2016 - 01.2017

Parts Advisor

Buchanan Auto Park
01.2015 - 01.2016

Service Advisor/Parts Counter Person

Shockley Honda
01.2000 - 01.2015

High School Diploma -

Boonsboro High School

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Arthur Baugher