Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Websites
Timeline
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Arthur Carneiro Lima

Norman

Summary

Dynamic and customer-focused professional with experience at the Sooner Club and Fred Jones Museum, excelling in enhancing fan experiences and delivering exceptional service. Proven skills in effective communication and critical thinking, successfully managing stadium tours, and ensuring satisfaction. Adept at inventory management, contributing to streamlined operations and improved customer engagement.

Overview

2
2
years of professional experience

Work History

Student Hospitality Assistant

Sooner Club
Norman
08.2025 - Current
  • Company Overview: Athletic Department, University of Oklahoma
  • Assist in preparing and setting up premium areas for an exceptional fan experience
  • Greet and coordinate check-ins for attendees, actively listen to fan needs, and respond to questions with a customer-focused, professional attitude
  • Conduct stadium tours for groups of up to 50, presenting OU Athletics history in an educational and entertaining manner
  • Troubleshoot issues, monitor groups during tours, and ensure customer satisfaction throughout all interactions
  • Athletic Department, University of Oklahoma

Retail & Rental Assistant

Fred Jones Jr. Museum of Art
Norman
11.2024 - Current
  • Organized and detail-oriented, customer-oriented, and professional attitude.
  • Excellent critical thinking and problem-solving abilities.
  • Effective verbal and written communication skills.
  • Able to work as part of a team, as well as independently.
  • Organized store displays to promote new products or services being offered.
  • Kept work area clean and organized at all times.

Sales Assistant

NC Carneiro
Porto Velho
11.2023 - 06.2024
  • Traveling, greeting customers, and assisting them with purchasing products.
  • Recording the new products provided by our suppliers in the office systems.
  • Assistant, sales are putting records into the system.
  • Monitored and recorded order records.
  • Completed daily reports on sales performance metrics, such as units sold per hour, day, week, and month.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.

Education

BBA - Energy Management

University of Oklahoma
Norman, OK
05-2028

High School Diploma -

Colegio Sapiens
Porto Velho, Brazil
12-2023

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Critical thinking
  • Inventory management
  • Retail merchandising
  • Property management system

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Chinese (Mandarin)
Limited

Accomplishments

  • HSK 1 - Chinese Proficiency Test
  • 3 Certificates in Honor Mention in Brazilian Science Olympiad (2020-2023)
  • Silver Medal in in Brazilian Physics Olympiad (2023)
  • Outstanding student nominated by Sapiens High School

Timeline

Student Hospitality Assistant

Sooner Club
08.2025 - Current

Retail & Rental Assistant

Fred Jones Jr. Museum of Art
11.2024 - Current

Sales Assistant

NC Carneiro
11.2023 - 06.2024

BBA - Energy Management

University of Oklahoma

High School Diploma -

Colegio Sapiens

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