Summary
Overview
Work History
Education
Skills
Software
Timeline
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Arthur Cash

Athens,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly adaptable and ready to learn anything and everything.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Shelf Stocker

Kroger
Athens, GA
10.2021 - Current
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Checked and pulled defective or expired products from shelves.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Able to lift up to/ around 50lbs

Employee/ Shift Lead

Jersey Mike's Subs
Gainesville, GA
02.2021 - 09.2021
  • Recommended by both GM and AM to become a shift leader, later receiving the said title
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed store opening and closing procedures and balanced tills.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

CSR - Customer Service Representative

GPS Hospitality, Pizza Hut
Gainesville, GA
05.2020 - 12.2020
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.

Host

Chili's
Gainesville, GA
09.2019 - 03.2020
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Checked and restocked server areas and organized and got change for front counter.
  • Used cash registers and credit card machines to cash out customers.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied trashcans and transported waste to collection areas.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Receptionist

PDK Upholstery
Gainesville, GA
05.2016 - 08.2018
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained timelines and accuracy while preparing work schedules for employees.
  • Provided clerical support, addressing routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.

Education

High school diploma -

Chestatee High School
08.2017 - 05.2021

Skills

  • Stocking and replenishing
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Software

  • MS Office
  • Java script
  • Python
  • Website design
  • Social Media
  • Google drive
  • Email

Timeline

Shelf Stocker

Kroger
10.2021 - Current

Employee/ Shift Lead

Jersey Mike's Subs
02.2021 - 09.2021

CSR - Customer Service Representative

GPS Hospitality, Pizza Hut
05.2020 - 12.2020

Host

Chili's
09.2019 - 03.2020

High school diploma -

Chestatee High School
08.2017 - 05.2021

Receptionist

PDK Upholstery
05.2016 - 08.2018

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Arthur Cash