Arthur Clark
Quincy,MA
Summary
Highly adaptable and experienced healthcare management professional with a background in administration. Transitional talent with the ability to guide personnel through the ever changing climate that exist within the healthcare system. Adept at identifying and resolving staff and patient issues by utilizing and allocating available resources. Committed to maintaining quality care standards through comprehensive training and supervision.
Overview
22
22
years of professional experience
Work History
Program Coordinator
Commonwealth of Massachusetts
2023.03 - Current
- Oversees the execution of payroll procedures for a team of 200+; educates other clerical staff on the operation of the payroll system.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Partners with Nursing staff to solicit volunteers for authorized overtime and notifies employees of approved overtime and extra time
- Oversaw staff schedules and assignments to handle programming demands.
Recovery Specialist
Victory Programs
2023.10 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Enhanced patient health by accurately administering prescribed medications according to schedule, and conduct hourly rounds.
Administrative Coordinator
Mass General Hospital
2021.09 - 2022.10
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Completed weekly payroll for 50 employees.
Patient Service Coordinator III
Mass General Hospital
2016.09 - 2021.09
- Serve as the initial contact for patients seeking care and provide general information to others seeking assistance.
- Schedule appointments, arrange patient referrals and coordinate diagnostic testing.
- Verify insurance information and collect applicable co-payments.
- Handles payroll and internal scheduling.
- Coordinates imaging and specialty care for Boston Healthcare for the Homeless.
Recovery Specialist
Casa Esperanza
2020.12 - 2021.07
- Oversees the day-to-day activities at the program and ensure the safety and security of residents at all times.
- Staffs the front desk, answers the phones, manages the daily client schedule, ensures that all client activities are completed, and manages the safety and security requirements for the house.
- Responsible for completing regular rounds, facilitating groups and other administrative duties as assigned.
- Provides crisis intervention and medication monitoring.
Store Manager In Training
CVS Health
2013.03 - 2018.10
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
Store Manager
Foot Locker
2002.06 - 2012.02
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
West Roxbury High School
West Roxbury, MA05.2000
Skills
- Planning & Scheduling
- Practice Management
- Employee Development
- Team Leadership
- Payroll Administration
- Schedule Management
Timeline
Recovery Specialist
Victory Programs
2023.10 - Current
Program Coordinator
Commonwealth of Massachusetts
2023.03 - Current
Administrative Coordinator
Mass General Hospital
2021.09 - 2022.10
Recovery Specialist
Casa Esperanza
2020.12 - 2021.07
Patient Service Coordinator III
Mass General Hospital
2016.09 - 2021.09
Store Manager In Training
CVS Health
2013.03 - 2018.10
Store Manager
Foot Locker
2002.06 - 2012.02
High School Diploma -
West Roxbury High School
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