ARTHUR COPELAND III
Pomona,CA
Summary
Results-driven Store Director with a strong history of exceeding annual targets and achieving record-high Units Per Transaction (UPT) at Eleventy. Proven expertise in business development strategies and collaborative initiatives, highlighted by a 45% sales increase at SuitSupply. Skilled in inventory management and enhancing customer experience, fostering brand loyalty and operational efficiency. Aiming to further leverage retail leadership to drive growth and innovation.
Overview
8
8
years of professional experience
Work History
Store Director
Eleventy
Beverly Hills, United States
02.2024 - Current
- Achieved 2024 yearly goals by the third quarter, with over one million over last year in the fourth quarter.
- Increased UPT from 1.9 to above 3.0 on average, and ADT increased from $1,999 to nearly $3,400, the highest in the company and a record high for the Beverly Hills location.
- Utilize tools and CRM platforms to reengage clientele, identify outreach opportunities, and create growth with formally disengaged clients.
- Hosted personalized events with VICs, including private dinners and a golf tournament.
- Established budgets for the store's operating expenses such as payroll costs and utilities bills.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
General Manager
Todd Snyder
Beverly Hills
06.2022 - 02.2024
- Opened flagship for Todd Snyder's first West Coast location at the Grove Mall.
- 5.5 million in the first fiscal year, $60k in sales on opening day.
- Opened the store from inception, hired 17 staff members, including the management team.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed market trends to inform business decisions and strategies.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
Store Manager
G-Star Raw
Beverly Hills, CA
03.2021 - 06.2022
- Flagship Location.
- $5 million location in the center of Rodeo Blvd.
- Managed a ten-person team, providing customers with the highest level of luxury customer service.
- Track KPIs to enhance sales performance.
- Created initiatives to celebrate employees for good service.
- Adhere to protocols during COVID restrictions.
- Manage store recovery from the 2020 sales deficit.
- Hire and train all new staff.
Store Manager
SuitSupply
Beverly Hills, CA
01.2019 - 03.2020
- Increase the profitability of the store and company by daily analyzing key performance indicators, such as average dollar per transaction, units per transaction, mark-down rates, and other metrics.
- Increase sell-through by optimizing inventory turnover using branding and merchandising strategies.
- Hire, train, and develop employees to increase customer experience.
- Increased sales volume by 45%, which led to a 23% reduction in the previous year's sell-through deficit within 6 months.
- Raised 2020 sales projections for the location by 20%.
- Partnered with Bloomingdale's management, including the Store Director and Regional Director, to create a brand-focused area within the main mannequin location.
- Hired and onboarded new staff, including management, sales, and tailoring.
Area Manager Wholesale
Michael Kors
Los Angeles
01.2017 - 01.2019
- Oversee 5 million in annual volume across five locations within the Los Angeles area
- In this role I supervised multiple departments for the company with 40 direct and indirect employees across all stores
- Decreased markdown rate by 20% in key category in 2018
- Net 5% sales growth for all Families of Business (FOB) in Macy's Culver City store, Michael Kors largest LA account, in 2018
- Net 13 % sales growth for all FOBs in 2017 (Glendale)
- Reported results and recommended opportunities to Michael Kors senior executives during management visits from Division Presidents and SVPs, Regional Store Directors and Merchandise category account managers
Education
MBA -
Syracuse University, Whitman School of Management
01.2019
BS -
Fashion Institute of Design and Merchandising
01.2012
Skills
- Business Development Strategies
- Collaboration Development
- SHRINK Management
- Sales
- Inventory Control
- Customer Experience
- Brand Awareness
- Loss Prevention
- Online Brand Development
- Advance Microsoft and Apple Softwares
Timeline
Store Director
Eleventy
02.2024 - Current
General Manager
Todd Snyder
06.2022 - 02.2024
Store Manager
G-Star Raw
03.2021 - 06.2022
Store Manager
SuitSupply
01.2019 - 03.2020
Area Manager Wholesale
Michael Kors
01.2017 - 01.2019
MBA -
Syracuse University, Whitman School of Management
BS -
Fashion Institute of Design and Merchandising