Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arthur Dacanay

Ramsey,NJ

Summary

Dynamic and dedicated professional with extensive experience at 200 West 60th Street Associates, LLC,

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Cabin Appearance position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Doorman and Concierge

200 West 60th Street Associates, LLC
10.2006 - Current
  • Greeted residents and guests, ensuring a welcoming environment and positive first impression.
  • Monitored building access, verifying identities to enhance security protocols.
  • Assisted in managing deliveries, coordinating with residents for efficient package retrieval.
  • Responded promptly to resident inquiries, resolving issues to maintain satisfaction and comfort.
  • Conducted routine inspections of common areas to ensure cleanliness and safety standards were met.
  • Collaborated with maintenance staff to report repairs and ensure timely resolutions of building concerns.
  • Trained new staff on operational procedures, promoting adherence to company policies and service excellence.
  • Implemented process improvements for visitor check-in procedures, enhancing efficiency and security measures.
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
  • Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Relieved guests of luggage and connected with porters for delivery to rooms.
  • Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
  • Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Managed access control system, preventing unauthorized entry into the building.
  • Streamlined package delivery process, ensuring timely distribution to residents.
  • Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
  • Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
  • Orchestrated building safety measurements to maintain security and protect residents.
  • Increased response time during emergencies by implementing a thorough understanding of building layout and evacuation protocols.
  • Improved overall resident satisfaction by providing swift assistance during various situations such as lockouts or lost items.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Managed concierge desk operations, ensuring efficient workflow and timely responses to guest needs.
  • Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Porter

200 West 60th Street Associates, LLC
10.2006 - 02.2020
  • Managed daily operations to ensure efficient movement of luggage and guest belongings.
  • Collaborated with front desk staff to enhance guest check-in and check-out experiences.
  • Implemented best practices for maintaining cleanliness and organization in designated areas.
  • Trained new porters on safety protocols and operational procedures for optimal performance.
  • Assisted guests with inquiries, providing exceptional customer service and support.
  • Maintained inventory of supplies, ensuring readiness for peak operational periods.
  • Conducted regular inspections to uphold facility standards and address maintenance issues promptly.
  • Streamlined workflow processes to improve turnaround times for guest requests and services.
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Stored supplies safely and securely to prevent theft and damage.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Increased workplace safety by immediately reporting potential hazards.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
  • Assisted guests with transportation arrangements, increasing satisfaction with concierge services.
  • Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.
  • Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
  • Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
  • Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory and submitted reorder requests.
  • Operated buffers and burnishers to clean and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Education

Mt Pleasant High School
San Jose, CA

Skills

  • CCTV monitoring
  • Building maintenance
  • Concierge services
  • Detail-oriented
  • Conflict de-escalation
  • Teamwork and collaboration
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Multitasking Abilities
  • Adaptable and flexible

Timeline

Doorman and Concierge

200 West 60th Street Associates, LLC
10.2006 - Current

Porter

200 West 60th Street Associates, LLC
10.2006 - 02.2020

Mt Pleasant High School

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