Arthur Doyle
Jacksonville,FL
Summary
Experienced IT professional with 10+ years of expertise in telecommunications managed services. Specializing in network infrastructure, service management, and technical support. Skilled in optimizing operations, troubleshooting, and ensuring seamless service delivery. Proficient in SLA management, ITIL frameworks, and staying up-to-date with emerging telecom technologies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCLTech
03.2020 - Current
- Contracted network engineer to provide on-site Verizon Business network support for CSX Transportation
- Continuation of duties performed as an fXO Associate Engineer
- Additional job responsibilities include monitoring network devices, troubleshooting alarms and connectivity issues, troubleshooting and testing failed circuits using Verizon network management tools, opening tickets with third-party carriers to troubleshoot last-mile circuit issues, configuring Cisco routers/switches/access points for replacement, configuring Digi WR-44 for replacement
Associate Engineer-Client Services Assurance
Verizon
06.2014 - 03.2020
- Diagnose and repair interruptions and degradations affecting customer IP services; engaging other parties as necessary
- Utilizes network management tools and protocols to diagnose and repair basic framing, IP routing, packet sequencing and other layer 2, 3 and 4 issues
- Perform facilities testing and fault isolation working cooperatively with the customer, LEC and Verizon/fXO technicians
- Diagnose and repair trouble with VOIP services including MGCP, ISDN PRI, SIP, eSIP and Hosted PBX(Broadsoft)
- Assist with diagnosing and repairing trouble with Verizon/fXO's network
- Assist with administration in configuration and troubleshooting of switches, routers and other telecommunication equipment
Inbound Care Rep
XO Communications
11.2012 - 06.2014
- Receive inbound customer care calls at first tier, open trouble tickets, provide updates to previously created trouble tickets
Inspector
CMI Schneible
03.2012 - 09.2012
- Inspect engine block heads for General Motors
Contractor Production Operator
Qualified Staffing Services at Hemlock Semiconductor Corp
11.2010 - 04.2011
- Production of silicon polycrystalline in a cleanroom environment for various customers at Hemlock Semiconductor Corporation
Education
Bachelor of Science - Computer Science
Bethune-Cookman University
Daytona Beach, FLSkills
- Root-cause analysis
- Switching protocols
- Network configuration
- LAN switching technologies
- Circuit management
- Equipment configuration
- Network performance monitoring
- Layer 2/3 protocols
- Technical specification writing
- Change management
- Routing protocol expertise
- Network troubleshooting
Certification
- CCNA - Cisco Certified Network Associate
- NSE 3 - Fortinet Certified Associate in Cubersecurity
Timeline
Senior Analyst
HCLTech
03.2020 - Current
Associate Engineer-Client Services Assurance
Verizon
06.2014 - 03.2020
Inbound Care Rep
XO Communications
11.2012 - 06.2014
Inspector
CMI Schneible
03.2012 - 09.2012
Contractor Production Operator
Qualified Staffing Services at Hemlock Semiconductor Corp
11.2010 - 04.2011
Bachelor of Science - Computer Science
Bethune-Cookman University