Arthur E. Hodges IV
San Diego,CA
Summary
Customer-focused and solutions-driven professional with 10+ years of experience in public and government sectors, delivering high-volume customer service, resolving complex service issues, and supporting utility operations. Proven ability to apply district policies, process billing and service requests, and communicate effectively across teams. Recognized for accuracy, staying calm under pressure, and consistent contributions to process improvement and public satisfaction.
Overview
13
13
years of professional experience
Work History
Procurement Agent
Boeing Defense, Space & Security (BDS)
11.2021 - Current
- Support procurements at various stages of development.
- Prepared procurement packages, proposal analysis, negotiations and correspondence. Prepared contracts for close-out.
- Prepared, researched, and reviewed various contracting documents (purchase orders, contract amendments, scopes of work).
- Reviewed submitted proposals for responsiveness; performed cost analysis.
- Responsible for managing competitive procurements and running the source selection down select process.
- Assists in training our Supplier Management process and procedures to our internal team.
- Continually builds successful relationships with suppliers and program stakeholders.
- Collaborates with engineers, finance and functional groups to manage supplier cost, performance and schedules.
- Point person for training of new hires and existing staff during transition to SAP.
Senior Management Analyst / Customer Operations & Finance Support
City of San Diego Police Department
San Diego, USA
05.2019 - 09.2021
- Resolved over 95% of internal and external customer inquiries within service timelines, often related to billing, service requests, or permit programs.
- Supervised customer billing and cash receipt activities for $100K+ in daily transactions; trained and led a team of three.
- Reviewed and approved customer-facing billings for DUI, subpoena, and special event cost recovery in compliance with city policy.
- Developed and maintained service fee programs, improving transparency and reducing customer disputes by 30%.
- Collaborated across finance, supply, and front-line services to streamline issue resolution and improve service delivery.
Associate Management Analyst / Customer & Payroll Support
City of San Diego Police Department
San Diego, USA
01.2015 - 05.2019
- Provided customer service and support to 2,500+ employees on payroll, benefit, and personnel transactions.
- Created and maintained cost recovery reports used for billing high-volume city service recipients.
- Processed service-related documentation and analyzed field and task force reimbursements.
- Performed overtime audits and produced ad hoc reports used for budget and operations planning.
Accounting Technician / Customer Accounts & Procurement
City of Coronado
Coronado, USA
07.2013 - 01.2015
- Accepted and posted payments to municipal accounts; managed cash drawer, balanced daily revenue, and prepared deposits.
- Assisted customers with water service questions, billing discrepancies, and payment plans; coordinated with engineering on service installations.
- Processed vendor warrants, created purchase orders, and supported payroll review for all departments.
- Reconciled vendor accounts and researched discrepancies for accurate financial records.
Cash Reconciliation Specialist / Client Accounts Support
LPL Financial
San Diego, USA
03.2012 - 07.2013
- Reconciled client transactions and coordinated with banks, treasury, and internal teams to resolve account issues.
- Provided backend financial support for high-volume account operations with 100% audit compliance.
- Prepared journal entries and participated in monthly close processes using Oracle R12.
Education
MBA - Business Administration, Accounting
University of Phoenix
Tempe, AZBachelor of Science - Business Administration
San Diego State University
San Diego, CASkills
Customer Interaction (Phone, Email, In-Person) Account Setup & Maintenance Billing & Collections
Policy Application Conflict Resolution Cash Handling & Reconciliation Field Dispatch Support
Service Order Processing Multi-line Phone Systems Utility Account Management SAP Oracle R12
GIS Lookup & Record Analysis Payment Arrangements Public Service Communication MS Office Suite
Timeline
Procurement Agent
Boeing Defense, Space & Security (BDS)
11.2021 - Current
Senior Management Analyst / Customer Operations & Finance Support
City of San Diego Police Department
05.2019 - 09.2021
Associate Management Analyst / Customer & Payroll Support
City of San Diego Police Department
01.2015 - 05.2019
Accounting Technician / Customer Accounts & Procurement
City of Coronado
07.2013 - 01.2015
Cash Reconciliation Specialist / Client Accounts Support
LPL Financial
03.2012 - 07.2013
MBA - Business Administration, Accounting
University of Phoenix
Bachelor of Science - Business Administration
San Diego State University
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