Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent followups.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Communicated product quality and market comparisons by creating sales presentations.
Managed accounts to retain existing relationships and grow share of business.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Increased sales revenue by developing and implementing effective sales strategies.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Regional fleet sales manager
Goodyear
01.2024 - Current
Strategic sales planning
Business development
Client relationship management
Sales presentation development and delivery
Sales negotiation and closing
Knowledge of company products, pricing, and promotional strategies
Market research and analysis
Solution tailoring
Customer retention strategies
Market penetration strategies
Revenue growth strategies
Quota achievement
New business generation
Account management
Customer satisfaction improvement
Repeat business strategies
Owner/Operator
SRV Transport and Wholesale
01.2020 - 12.2023
B2B sales - RVs from one dealership to another
Follow funding procedures to obtain funds before transport for seller
Assist in the negotiation with seller
Assist in purchasing RV
Transport sold RVs from dealerships across the country to the buyer
Manage, maintain, and fix RVs for and during transport
Owner/Operator
Southern Rv Repair
08.2020 - 05.2022
Company Overview: Rv repair Business was purchased by investors
Acquire new customers
Handle all aspects of advertising
Dictate schedule for technicians and customers
Order/research parts
Complete all warranty and 3rd party paperwork for accounts
Hold daily meetings to take suggestions and schedule changes
Organize payroll, accounts receivable and accounts payable
Customer retention
Rv repair Business was purchased by investors
Sales Manager
Great American RV SuperStores
02.2018 - 08.2020
Consistently contacting new and existing customers to discuss their needs and to explain how these needs can be met by specific products and services
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
Monitor customer preferences to determine focus of sales efforts
Resolve customer complaints regarding sales and service
Determine price schedules and discount rates
Represent company at off site shows
Answer customers' questions about products, prices, availability, or credit terms
Quote prices, credit terms, or other bid specifications
Negotiate prices or terms of sales or service agreements
Maintain customer records, using CRM systems
Prepare sales contracts for orders obtained, and submit orders for processing
Demonstrate and explain the operation and use of products
Provide customers with ongoing technical support even after the sale
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
Complete product and development training as required
Verify customers' credit ratings, and appraise equipment in order to determine contract terms and trade-in values
Communicate effectively with the finance team to make sure each customer is satisfied
Motorized/ Towable Sales
DIXIE RV SUPERSTORES
06.2011 - 01.2018
Recommended and helped customers select merchandise based on their needs
Provide a high quality, professional experience while generating sales for new and used RVs
Maintained productive relationships with exiting customers through exceptional follow-up after sales
Update database with customer sales information
Establish new customer accounts
Evaluated competitors and performed market research
Participated in various incentive programs and contest designed to support achievement of production
Consistently met and exceeded department expectations for productivity and accuracy levels
Negotiated contract terms to meet both client and company needs
Represent company at off sight shows
Lance corporal
United States Marine Corps
12.2005 - 12.2008
Education
Further education classes - business/sales
Dale Carnegie
10.2017
Bachelor's degree - Business
Southeastern Louisiana University
Hammond, LA
01.2007
Skills
Sales management
Outside sales
Sales
CRM software
Customer service
Negotiation
HubSpot
Salesforce
Dealership experience
Customer acquisition
Market research
Presentation skills
Technical support
B2B
B2B Sales
Time management
Marketing
Retail sales
Retail math
Cash register
Microsoft Excel
Lead generation
Territory management
Direct sales
Computer literacy
Certification
Driver's License, 05/01/23, Present
Additional Information
60 WPM, Microsoft Office, Google Sheets, Experience with: CRMs, HubSpot, Dealer Track, VIN Solutions, Integrated Dealer Systems, Salesforce, Sales Management, Negotiation, Outside Sales, Social Media Management, Presentation Skills, Multitasking and organizational skills, Can work independently and with a team
School Disciplinarian/Summer School Director at Tangipahoa Parish School SystemSchool Disciplinarian/Summer School Director at Tangipahoa Parish School System