Arthur Fulson
Washington
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
19
19
years of professional experience
Work History
Night Auditor/ Guest Service Communication Agent
The Ritz Carlton
11.2024 - Current
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- Answering calls pertaining to room service and other guest request.
Night Auditor
The Hyatt (FKA) Cambria Hotel
03.2023 - 11.2024
- Check in guests, answer phones and make reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits.
Program Associate
Community Organized Relief Effort (C.O.R.E.)
04.2022 - 02.2023
- Assist in field-based humanitarian response activities to support efforts to run COVID-19 testing clinics
- Participate in a safety training program
- Adhere to safety protocols at all times
- Follow all CORE procedures and help implement them at the testing site
- Pre-screening patients to ensure they have an appointment before allowing them to enter the test site
- Check registered patients in and guide them to receive a test kit
- Guide people through the self-administered test
- Perform inventory, and other organizational tasks around site
- Perform any other work-related duties if applicable.
Lead Concierge
Planned Companies
08.2020 - 04.2022
- Friendly and professional point-of-contact for a busy residential building
- Responsibilities include event planning and special projects for management, customer service, Answering general inquiries by phone, maintaining package database, and retrieving packages for residents
- Handled residential lockouts.
Food Service Leader
Royal Farms
08.2019 - 06.2021
- Comprehensive customer service, including De-escalating customer complaints
- Preparation and merchandising of food items
- Maintenance of a sanitary, ready-to-serve food service area according to safety regulations and store procedures.
Assistant Manager
Sonic Restaurant
05.2006 - 08.2018
- Managerial and supervisory support duties including
- Key holding, opening and closing, Inventory monitoring
- Maintaining administrative files, and assuring excellent service by maintaining staff levels
- Supervising staff and coaching staff performance.
Education
Bachelor of Science (B.S.) - Business Management
Daymar College
10.2014
Skills
- Strong Work Ethic
- Analytical Thinking
- Oral and written communications
- Hospitality service expertise
- Night Audit Reports
- Reservation Processing
- Decision-Making
- Strong work ethic
- Problem-solving
- Multitasking and organization
- Night audit reports
- Punctual and dependable
- End-of-day processes
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Time management
- Office supervision
- Customer service
- Night audit procedures
Timeline
Night Auditor/ Guest Service Communication Agent
The Ritz Carlton
11.2024 - Current
Night Auditor
The Hyatt (FKA) Cambria Hotel
03.2023 - 11.2024
Program Associate
Community Organized Relief Effort (C.O.R.E.)
04.2022 - 02.2023
Lead Concierge
Planned Companies
08.2020 - 04.2022
Food Service Leader
Royal Farms
08.2019 - 06.2021
Assistant Manager
Sonic Restaurant
05.2006 - 08.2018
Bachelor of Science (B.S.) - Business Management
Daymar College
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