Arthur Gracia
San Francisco,CA
Summary
Proven leader in hospitality and management, excelling in customer service and office administration. At Aramark, streamlined document management and enhanced organizational function, boosting efficiency. Skilled in relationship development and decision-making, I led teams to exceed goals through meticulous planning and prioritization. Achieved significant improvements in client satisfaction and operational workflow.
Overview
5
5
years of professional experience
Work History
Catering Sales Administrator
Aramark
03.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Collected, validated, and distributed information to employees.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Catering Coordinator
Bon Appetit Management Company At Oracle
02.2023 - 02.2024
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Assistant Club Manager
Bon Appetit Management Company At Oracle
01.2022 - 02.2023
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Assisted in the planning, organization, and execution of club events, ensuring successful outcomes and positive member feedback.
- Conducted regular facility walkthroughs to identify any potential hazards or areas requiring attention.
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Streamlined administrative processes for improved efficiency in day-to-day operations.
Server
Miller's Rest
07.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Supervisor/Manager
Iron Mountain Records Management
09.2020 - 07.2021
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Beverage Supervisor
Bon Appetit Managemen Company At Chase Center
10.2019 - 07.2020
- Maximized profitability by optimizing product mix based on consumer demand trends.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Organized department functions and workflow for maximum efficiency.
- Oversaw work of 100 bartenders, beverage servers and bar attendants along with 3 other colleagues.
Education
Bachelor of Arts - Psychology
Humboldt State University
Arcata, CA05.2015
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Decision-Making
- Work Planning and Prioritization
- Relationship Development
- Goal Setting
Languages
Spanish
Native or Bilingual
Timeline
Catering Sales Administrator
Aramark
03.2024 - Current
Catering Coordinator
Bon Appetit Management Company At Oracle
02.2023 - 02.2024
Assistant Club Manager
Bon Appetit Management Company At Oracle
01.2022 - 02.2023
Server
Miller's Rest
07.2021 - 01.2022
Warehouse Supervisor/Manager
Iron Mountain Records Management
09.2020 - 07.2021
Beverage Supervisor
Bon Appetit Managemen Company At Chase Center
10.2019 - 07.2020
Bachelor of Arts - Psychology
Humboldt State University