Arthur Graham
Atlanta,Ga
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
14
14
years of professional experience
Work History
RETAIL ASSISTANT STORE MANAGER
FINISH LINE (MACYS)
05.2021 - Current
- Check and Monitor employee activity, coordinate the receiving and selling of merchandise, perform day to day overall operations
- Train new hires, and assist with customer interaction which includes but not limited to Purchase of Goods.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
MAIL CLERK
U.S. POSTAL SERVICE
02.2017 - 05.2021
- Prepare incoming and outgoing mail for distribution
- Examine, sort, and route mail
- Load, operate, and occasionally adjust and repair mail processing, sorting, and sacks; and other duties related to mail handling with the postal service.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
SUPERVISOR ELECTRONIC/WIRELESS
WAL-MART
04.2013 - 01.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
SALES/CUSTOMER SERVICE REP
AT&T
08.2010 - 03.2013
- Providing sales and services in an inbound call center environment
- Collecting data to assist customers in Bill Inquiries.Answering inquiries by clarifying desired information; researching, locating, and providing information
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2004
Some College (No Degree) -
Southern University
Shreveport, LASkills
- My ability to carry out a task with pre-determined results often within a given amount of time, and energy which include but is not limited; Time management, teamwork and leadership, self motivation and others
- Customer Assistance
- Multitasking Competence
- Time Management Capabilities
- Patience and Empathy
- Product Knowledge Expertise
- Fashion sense and styling
- Inventory management proficiency
- Strong Communication and Interpersonal Skills
- Retail transactions processing
Timeline
RETAIL ASSISTANT STORE MANAGER
FINISH LINE (MACYS)
05.2021 - Current
MAIL CLERK
U.S. POSTAL SERVICE
02.2017 - 05.2021
SUPERVISOR ELECTRONIC/WIRELESS
WAL-MART
04.2013 - 01.2017
SALES/CUSTOMER SERVICE REP
AT&T
08.2010 - 03.2013
High School Diploma -
Southwood High School
Some College (No Degree) -
Southern University