Arthur Graham
Shreveport,LA
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
9
9
years of professional experience
Work History
Store Manager
Finish Line
10.2022 - 11.2025
- Directed daily store operations, ensuring optimal inventory levels and efficient staff performance.
- Developed and implemented training programs for new employees to enhance customer service skills.
- Analyzed sales data to identify trends and adjust merchandise displays accordingly.
- Oversaw visual merchandising standards, creating appealing product presentations that increased foot traffic.
- Managed staff schedules, optimizing labor costs while maintaining high service standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Customer Service Representative
TRUIST
04.2020 - 10.2022
- Managed high-volume inbound calls, providing excellent customer service and support.
- Resolved customer inquiries efficiently, ensuring satisfaction and repeat business.
- Collaborated with cross-functional teams to enhance service delivery and customer experience.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
Claims Representative
Delta Dental
05.2018 - 04.2020
- Facilitated claims processing and resolution for dental insurance inquiries.
- Reviewed and analyzed claim submissions for accuracy and compliance with policies.
- Collaborated with providers to gather necessary documentation for claim approvals.
- Mentored junior representatives on best practices in claims management.
- Utilized claims management software to track and update case progress effectively.
Airline Customer Service Agent
Delta Airlines Global Services
09.2016 - 04.2018
- Provided exceptional customer service to passengers, ensuring a positive travel experience.
- Resolved ticketing issues and handled passenger inquiries using airline reservation systems.
- Assisted with boarding processes, managing passenger flow and addressing concerns effectively.
- Monitored flight schedules and communicated updates to passengers promptly and accurately.
Education
Some College (No Degree) -
Southern University
Shreveport, LAHigh School Diploma -
Southwood High School
Shreveport, LA05.2004
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Customer communications
- Call control
- Answering questions
- Product knowledge
- Calm disposition
- Inbound phone call management
- Technical support
Timeline
Store Manager
Finish Line
10.2022 - 11.2025
Customer Service Representative
TRUIST
04.2020 - 10.2022
Claims Representative
Delta Dental
05.2018 - 04.2020
Airline Customer Service Agent
Delta Airlines Global Services
09.2016 - 04.2018
Some College (No Degree) -
Southern University
High School Diploma -
Southwood High School