Arthur Hernandez
Orlando,FL
Summary
Seeking employment with a company that will utilize my extensive previous experience and skills to meet business objectives and support my strong background in commitments to customer service, employee development, and continuous improvement. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
29
29
years of professional experience
Work History
Server
Maggianos Little Italy
03.2021 - Current
- Serving with a high level of efficiency and Performance in a fast pace environment
- Able to multitask and endure the demands of a busy operation while maintaining and delivering attentive, friendly and accurate high level of service to the guests
- Skilled at connecting with guests, finding ways to anticipate and meet their needs.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server
Talk of the Town (Vito's Chop House, Fishbones)
09.2019 - 03.2021
- Serving at a high level of performance in fine dining environment
- Delivering at a high level of attentiveness, hospitality and menu knowledge
- Proficient at the job requirements listed for Talk of the Town restaurants for a serving position.
Restaurant Manager
Red Lobster Seafood Company
11.2007 - 06.2019
- Proven leadership and performance record of success as a casual dining/full service restaurant manager through excellence in Service Management, Beverage & Hospitality Management & Culinary Management positions
- Responsible for leading restaurant operations with a team of managers and crew
- Demonstrates leadership by living Red Lobster's principles, driving a culture of operational excellence with a focus on culinary, beverage, and service excellence and creating an over-the-top crew experience
- Successful performance through consistent delivery of balanced results from the perspective of guest, employee, process excellence and financial duties leading to sustainable growth in sales and profits achieved through people, personal, business and results leadership.
Restaurant/Catering Manager
Bubbalou's Bodacious BBQ
01.2001 - 01.2008
- Active and fully engaged participation in management, producing positive results for both restaurant and catering aspects of the company
- Responsible to maintain a profitable operation in areas such as cost of sales, labor, and employee development
- Provided guests with a true southern barbecue experience coupled with exceptional service and award winning BBQ
- Created memorable events for family, friends, and coworkers to celebrate any occasion with on-site cooking in portable wood-fired barb-que pits with full service catering specializing in turnkey event planning for any type of occasion for small shindigs to large, black-tie galas staffing each event with professional, well trained and courteous crew experienced in the art of creating and executing the perfect event.
Restaurant Manager
Pizza Hut
01.1996 - 01.2001
- Responsible for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer
- Created value through efficient operations, appropriate cost controls, and profit management
- Effectively managed the restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
- Controlled day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
- Ensured OSHA, local health and safety codes, and company safety and security policy were met
- Controlled profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Recruited, interviewed, and hired team members, conducted performance appraisals, took appropriate discipline action, and motivated and trained crew for overall company success
- Had authority to hire and fire or participate in those decisions
- Ensured maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensured food quality and 100% customer satisfaction
- Ensured complete and timely execution of corporate & local marketing programs
- Ensured a safe working and customer experience environment by facilitating safe work behaviors of the team
- Championed recognition and motivation efforts.
Education
Red Lobster Seafood Company
Mid-Florida Tech
Orlando, FLServSafe local and state regulatory certification
01.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Menu Memorization
- High-volume dining
- Service prioritization
- Sales expertise
- Sales Techniques
- Order Accuracy
- Suggestive Selling
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- High Energy and Stamina
- Teamwork and Collaboration
- Effective Communication
Restaurant experience
More than twenty-five, Overseeing 60 crew members at a top performing high-volume full service casual dining restaurant with sales of $90,000/week and $4.5 million/year., Strong passion for culinary excellence and guest service., Proven ability to develop team members with enthusiasm that fosters confidence and trust., Knowledge of systems, methods and processes that contribute to great execution., Stable job history demonstrating upward career and salary progression., Detail oriented and self-directed in planning effective utilization of time.
Languages
Spanish
Native or Bilingual
Timeline
Server
Maggianos Little Italy
03.2021 - Current
Server
Talk of the Town (Vito's Chop House, Fishbones)
09.2019 - 03.2021
Restaurant Manager
Red Lobster Seafood Company
11.2007 - 06.2019
Restaurant/Catering Manager
Bubbalou's Bodacious BBQ
01.2001 - 01.2008
Restaurant Manager
Pizza Hut
01.1996 - 01.2001
Red Lobster Seafood Company
Mid-Florida Tech
ServSafe local and state regulatory certification
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