Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arthur Hudson

Birmingham

Summary

Experienced IT professional with background in technical support, systems deployment, and end-user service. Successfully served as IT Service Desk Agent at Encompass Health and IT Support Specialist at Samford University. Excel in troubleshooting, incident resolution, and IT asset management. Proficient in deploying and configuring enterprise software such as KACE, JAMF, and Intune. Manage secure network access and maintain IT inventory. Possess CompTIA A+, Network+, and Security+ certifications. Strong communication, documentation, and teamwork skills. Eager to tackle new challenges in IT or cybersecurity roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Specialist/Systems Deployment Engineer

Samford University
07.2024 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Maintained up-to-date documentation on deployment procedures, contributing to a seamless handoff between team members.
  • Managed high levels of call flow and responded to technical support needs.
  • Improved deployment efficiency by streamlining processes and implementing automation tools.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Building custom computers
  • Provide timely and professional responses to level 1 incidents, showcasing expertise in troubleshooting and issue resolution.
  • Engage with end users in a clear and empathetic manner, ensuring effective communication and user satisfaction throughout
  • Guide employees through technical troubleshooting steps with clarity and patience, demonstrating a commitment to issue resolution.
  • Maintain meticulous documentation of reported issues and resolutions, contributing to a robust knowledge base for future
  • Determine and document comprehensive resolutions for reported issues, consolidating insights for continuous improvement.
  • Proficient in deploying and configuring new computers using Microsoft Intune for streamlined device management and setup.

IT Service Desk Agent I

Encompass Health
04.2024 - 07.2024
  • Provide timely and professional responses to level 1 incidents, showcasing expertise in troubleshooting and issue resolution.
  • Utilize experience in Active Directory, VPN, and firewall troubleshooting.
  • Diagnose and resolve connectivity issues and technical problems related to software, operating systems, and hardware.
  • Troubleshoot hardware and software configurations to identify problem areas.
  • Engage with end users in a clear and empathetic manner, ensuring effective communication and user satisfaction throughout the support process.
  • Maintain and assure confidentiality of data, adhering to HIPAA privacy rules.
  • Guide employees through technical troubleshooting steps with clarity and patience, demonstrating a commitment to issue resolution.
  • Maintain meticulous documentation of reported issues and resolutions, contributing to a robust knowledge base for future reference.
  • Adhere rigorously to standard support procedures, ensuring consistency and efficiency in incident handling.
  • Determine and document comprehensive resolutions for reported issues, consolidating insights for continuous improvement.
  • Demonstrate a thorough understanding of all position responsibilities, fulfilling them with precision and dedication.

Assembly Line Worker

Mercedes-Benz US International
07.2022 - 04.2024
  • Assembled cars with a focus on efficiency and precision, ensuring high-quality end results.

Assembly Line Worker

The Ōnin Group – Mercedes Benz US International
01.2022 - 07.2022
  • Ensured the efficient assembly of cars with a commitment to perfection.

Manager/ Senior Technician

CPR Cell Phone Repair
07.2020 - 01.2022
  • Managed store operations, efficiently repaired phones, tablets, computers, and televisions.
  • Achieved and exceeded store quotas, demonstrating strong leadership skills.

Cashier

Zaxby's Franchising LLC
06.2017 - 07.2020
  • Provided professional customer service, managed orders, and ensured guest satisfaction.
  • Maintained a clean work area and ensured accurate transactions.

Education

Bachelor of Arts - Organizational Leadership W/ Minor General Busines

Samford University
Birmingham, AL
01-2028

Skills

  • Hardware/Software Knowledge
  • Technical troubleshooting
  • Ticket management
  • Desktop support
  • Network troubleshooting
  • Ticketing system proficiency
  • Operating system deployment

Certification

  • CompTIA CYSA+ •Coming Soon: July 17th, 2025

Skilled in threat detection, vulnerability management, and incident response

  • CompTIA Security+ •2024-2027

Covering essential topics such as threat mitigation, cryptography, risk management, and network security.

  • CompTIA Network+ •2024-2027

Comprehensive understanding of networking principles, protocols, and security measures.

  • CompTIA A+ •2024-2027

Foundational understanding of essential IT concepts, hardware, and software.

Timeline

IT Support Specialist/Systems Deployment Engineer

Samford University
07.2024 - Current

IT Service Desk Agent I

Encompass Health
04.2024 - 07.2024

Assembly Line Worker

Mercedes-Benz US International
07.2022 - 04.2024

Assembly Line Worker

The Ōnin Group – Mercedes Benz US International
01.2022 - 07.2022

Manager/ Senior Technician

CPR Cell Phone Repair
07.2020 - 01.2022

Cashier

Zaxby's Franchising LLC
06.2017 - 07.2020

Bachelor of Arts - Organizational Leadership W/ Minor General Busines

Samford University

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