Arthur Jones
Baton Rouge,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong and determined Team Player that takes pride in being dependable and delivering superior results.
Overview
16
16
years of professional experience
Work History
Learning Delivery Associate Trainer
Alorica
01.2025 - Current
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Media Services Advisor
Transcom USA
02.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Mentor Position - Mentors newly onboarded and nesting advisors during training, by assisting with caller facing time and addressing questions in STC Nesting Queues.
- Team Co-Captain duties including aiding and assisting fellow team mates with trouble shooting and resolving issues arising from customers as well as aiding the Team Lead with communicating pertinent information and reminders to team mates.
On-Air Programming
Cumulus Media Inc
04.2014 - Current
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
- Facilitated live coverage of special events, promotions, and sports matches.
- Engaged listeners through social media platforms to increase station visibility.
Recruiting Coordinator
West Teleservices
12.2008 - 03.2013
- Assisted with writing job postings and job descriptions for boards.
- Coordinated incoming job requisitions and applications.
- Operated and maintained applicant tracking and candidate management systems.
- Maintained timely communications with candidates and responded to internal recruitment inquiries.
Education
Pending Associates - Business Administration
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Gables Senior High School
Baton Rouge, LaSkills
- Social Media Platforms
- Public Presentations
- Talent Development
- Digital Media
- Microsoft Office
- Google Workspace
Timeline
Learning Delivery Associate Trainer
Alorica
01.2025 - Current
Media Services Advisor
Transcom USA
02.2022 - Current
On-Air Programming
Cumulus Media Inc
04.2014 - Current
Recruiting Coordinator
West Teleservices
12.2008 - 03.2013
Pending Associates - Business Administration
Baton Rouge Community College
High School Diploma -
Gables Senior High School
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