Arthur Kennedy
Spring,TX
Summary
Experienced Navy Veteran with a proven track record of driving operational improvements and enhancing team performance through effective management practices. Utilizing process optimization and strategic planning, consistently meets organizational objectives. Expertise lies in fostering a collaborative workplace environment, resulting in achieving operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
Conns Corporate
03.2023 - 10.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed cross-functional teams for successful project completion and timely delivery.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Assisted in recruiting, hiring and training of team members.
Corporate Customer Service Representative
Conns Corporate
03.2022 - 03.2023
- Efficiently resolved escalated complaints from dissatisfied customers, ultimately preserving long-term business relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Led training sessions for fellow customer service representatives on best practices when dealing with complex or sensitive situations involving high-profile clientele.
Shift and Field Supervisor
Allied Universal / Brookfield Properties
01.2021 - 03.2022
- Support operations for remotely managed accounts by performing on-site supervision of security professionals and ensuring site coverage at all times
- Working closely with account manager daily to supervise remote service deliveries
- Oversee 5K to 10K tenants daily to ensure proper access, escorts, and tenant concerns
- Supervise: console, roving, vehicle, bike, stationary, dock, ambassador, and garage security professionals
- Oversee 100 to 200 contractors weekly to ensure proper documentation, access, and procedures are followed during $200K to $250K of construction, resources delivered, structure repairs, and to ensure technical malfunctions are repaired
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
Occupational Health Supervisor (Job Medical Readiness)
United States Navy
01.2017 - 03.2019
- Tracked and scheduled appointments to ensure staff members were up-to-date on all wellness, pre-placement testing, ergonomics, occupational therapy, and occupational medicine
- Increased program compliance from 12% to 72% within 6 months while serving as Safety Coordinator and Fire Warden
- Facilitated and coordinated all safety related items within the department as the safety point of contact
- Ensured department guidelines were met in accordance with Department of Defense instruction within precinct office spaces, 7 police units, and 15 guard shacks/posts
- Generated an Excel spreadsheet regulating all fire extinguishers within the precinct, police units, and guard shacks/posts for the command to ensure they were operational and for replacement prior to expiration
Assistant Antiterrorism Officer
United States Navy
01.2018 - 01.2019
- Utilized Microsoft Office software to create engaging presentations related to base force protection conditions efficiency and detecting and deterring terrorism through base security measures
- Briefed the Security Officer and Commanding Officer of the installation for performance evaluation
- Created and performed scenarios to train and test the security force in effectively protecting the installation and its residents against many forms of attack
- Created correspondence allowing major events such as retirement ceremonies, deployment ceremonies, sporting events, air shows, large gatherings, and birthday parties to take place aboard the installation with permission from the Commanding Officer mitigating all safety concerns
Watch Commander
United States Navy
01.2017 - 01.2019
- Served as an extension of the safety officer during daily operations and non-business hours in charge of all law enforcement operations on the installation
- Lead 15 military and Department of the Navy civilians daily ensuring operations were managed safely and effectively
- Selected as the instructor designated to provide training and initiative advancement of staff qualifications and strategically organized 100 staff members’ personnel files to ensure the headquarters successful 90% passing rate during a major inspection
- Vetted and inspected more than 100 Department of the Navy contractors to allow base access to fulfill their obligations on the base
- Maintained Excel spreadsheets for work scheduling and performance in an organized and efficient manner
- Created reports pertaining to cases and events occurred during the workday utilizing Consolidated Law Enforcement Operations Center (CLEOC)
- Effectively routed and received approval for more than 45 cases
Field Training Officer
United States Navy
01.2017 - 01.2019
- Served as an experienced, senior member of the organization to provide training and evaluation to junior and probationary level members
- Increased coworker knowledge while conducting organized trainings and successfully qualified two watch commanders, five patrol supervisors, 15 patrolmen, and more than 35 guards
- Increased the organization’s qualifications and knowledge by more than 45% pertaining to security and force protection
Training Coordinator
United States Navy
01.2017 - 01.2019
- Maintained records for more than 100 personnel within the organization and externally to ensure certifications, qualifications, and medical readiness
- Created plans to increase the overall score during a major inspection to an 87% passing grade average; conducted training 4 times per month related to standing guard, patrolling, and management
- Created resources to assist working groups learning and maintaining knowledge related to occupation or reactions to special events on the base
Enterprise Safety Applications Management System (ESAMS) Coordinator
United States Navy
01.2017 - 01.2019
- Noted, recorded, and tracked all deficiencies in ESAMS utilized to enforce compliance with Occupational Safety and Health Administration (OASHA)
- Analyzed ESAMS data to make decisions related to personal protective equipment safety and usage
- Enhanced the organization’s knowledge by 65% of everyday safety hazards and risks presented during the workday
Pedestrian and Vehicle Gate Operator
United States Navy
01.2015 - 01.2019
- Among the first Law Enforcement Officers to operate the gate since installation in 2016
- Maintained knowledge related to safety and security protocols for vehicle, pedestrian gates and barriers on NAS JRB New Orleans
- Performed troubleshoot on the vehicle and pedestrian gate when issues occurred and conveyed the concerns to supervisor promptly in order to provide critical preventative and corrective maintenance
- Inspected the gates and barriers to ensure proper working conditions at all times for base security and operations
- Accessed the vehicle and pedestrian gate computer system to manually override errors to restart factory default settings
- Diagnosed hydraulic problems and submitted tickets with thorough extensive communication to supervisor
Education
Enterprise Safety Applications Management System
U.S. Navy
01-2017
Fire Warden
U.S. Navy
01-2017
Medical Surveillance Manager
U.S. Navy
01-2017
Watch Commander
U.S. Navy
01-2017
Field Training Officer
U.S. Navy
01-2017
Antiterrorism Training Team
U.S. Navy
01-2016
Installation Training Team
U.S. Navy
01-2016
Patrolman
U.S. Navy
01-2016
Patrol Supervisor
U.S. Navy
01-2016
Sentry (Guard)
U.S. Navy
01-2015
Advanced Security Reaction Force
U.S. Navy
01-2013
Shipboard Dispatcher
U.S. Navy
01-2012
Portside Chief of The Guard
U.S. Navy
01-2012
High School Diploma -
Overton High School
Overton, TX03-2009
Skills
- Risk assessment
- Policy implementation
- MS Word
- Excel
- PowerPoint
- Outlook
- Customer service
- Building master key inventory
- Quality assurance
- Inventory management
- Problem-solving
- Conflict resolution
- Employee training
- Documentation and reporting
- Project management
- Budget management
Notable Awards
- Navy Achievement Medal, 2015, 2018
- Good Conduct Medal, 2014, 2018
- Letter of Commendation, 2013, 2017
Certification
- Licensed Private Investigator - Texas Department of Public Safety or State Licensing Authority.
Timeline
Manager of Operations
Conns Corporate
03.2023 - 10.2024
Corporate Customer Service Representative
Conns Corporate
03.2022 - 03.2023
Shift and Field Supervisor
Allied Universal / Brookfield Properties
01.2021 - 03.2022
Assistant Antiterrorism Officer
United States Navy
01.2018 - 01.2019
Occupational Health Supervisor (Job Medical Readiness)
United States Navy
01.2017 - 03.2019
Watch Commander
United States Navy
01.2017 - 01.2019
Field Training Officer
United States Navy
01.2017 - 01.2019
Training Coordinator
United States Navy
01.2017 - 01.2019
Enterprise Safety Applications Management System (ESAMS) Coordinator
United States Navy
01.2017 - 01.2019
Pedestrian and Vehicle Gate Operator
United States Navy
01.2015 - 01.2019
Enterprise Safety Applications Management System
U.S. Navy
Fire Warden
U.S. Navy
Medical Surveillance Manager
U.S. Navy
Watch Commander
U.S. Navy
Field Training Officer
U.S. Navy
Antiterrorism Training Team
U.S. Navy
Installation Training Team
U.S. Navy
Patrolman
U.S. Navy
Patrol Supervisor
U.S. Navy
Sentry (Guard)
U.S. Navy
Advanced Security Reaction Force
U.S. Navy
Shipboard Dispatcher
U.S. Navy
Portside Chief of The Guard
U.S. Navy
High School Diploma -
Overton High School
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