Arthur Kim
Louisville,KY
Summary
To manage and be a leader by providing management experience and leadership skills in a team-oriented environment. Versatile Manager with over 10 years of experience overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Rolling Hills Hospitality- Holiday Inn Express Downtown
07.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Trained new employees on proper protocols and customer service standards.
- Resolved problems promptly to elevate customer approval.
- Analyzed guest feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve guest service and satisfaction.
- Assisted in payroll, weekly/monthly reports, and P&Ls.
- Assumed responsibilities and duties of GM when on vacation and off.
Assistant General Manager
Schulte Hospitality-Holiday Inn Louisville Airport
08.2021 - 06.2022
- Responsible for the operations in all departments and ensure all team members reach and exceed goals & requirements
- Assist the GM in the Quality/Service Evaluation & Assessment
- Ensure all departments are in compliance with corporate policies, brand standards, state & government regulations, and safety guidelines
- Keep track of inventory in all departments and F&B and monitor food cost
- Assist in sales & marketing due to no Director of Sales position available on property
- Assumes the role of GM when GM is on task force at another property or on vacation.
Operations Manager
Wyndham Hotel & Resorts- Hawthorn Suites
06.2019 - 08.2021
- Lead all departments in daily operations while supervising, motivating, developing, and hiring staff members
- Established a positive and productive work environment
- Assist the Director of Sales with leads from the Front Desk and accommodate the needs and requests from groups and VIPs
- Oversee all departments and employees are in compliance with hotel policy, brand standards, regulations, safety guidelines, & standard operating procedures
- Assist the GM in budgeting in certain areas, help out in rate management, forecasting, STR Report, P&Ls, weekly & monthly property updates, and assist the Director of Sales in monthly sales report
- Monitor and respond to Medallia and guest reviews/surveys
- Ensure guest satisfaction and address any concerns from guests and employees
- Help lead the transition of Hawthorne Suites by Wyndham to Mainstay Suites by Choice
- Assisted in implementing and integrating Choice standards, equipment, hardware, signage, etc
- Successfully lead all departments in the implementation & training for the Choice Brand Hotel conversion.
Assistant General Manager
Beef O'Brady's Restaurant
08.2017 - 03.2019
- Revenue Generation, Inventory Control, Training, Food & Alcohol Orders, Customer Service & assist with P&L's
- Oversee employees work in FOH & BOH to ensure compliance with company & corporate policies, regulations, and food safety guidelines
- Complete restaurant opening & closing procedures, manage deposits
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping turnover low.
General Manager, •Part-owner
Gangnam Korean BBQ
05.2016 - 08.2017
- Manager of the construction of the restaurant
- Lead all staff members in day to day operations
- Assist the owners in menu planning and responsible for daily specials
- Implemented the marketing and sales
- Lead all aspects and duties in opening the restaurant by passing and complying to city codes, health inspections, and standards
- Responsible for revenue management and menu pricing
- Ensure all city & health codes are compliant and current along with making sure staff members are certified to meet standards
- Work with charities & non profit organizations along with attending local events to help the community and promote the restaurant in a positive manner.
Assistant General Manager/Director of Operations
Hampton Inn Tulsa, Sand
08.2015 - 04.2016
- Managed & supervised the complete interior & exterior renovation & remodeling of the entire hotel for the "Forever Young" Initiative which includes the new breakfast area, lobby, swimming pool, fitness center, 1,680 sq
- Ft meeting space and 70 spacious rooms with all new furniture
- Managed guest issues and reviews thru Medallia
- Review and implement strategies to improve guest surveys, reviews and guest satisfaction scores
- Ensure and reinforce Hilton Standards
- Assist in Marketing & Sales
- Manage, guide, & lead department heads efforts in daily operations
General Manager
Country Inn & Suites
02.2015 - 08.2015
- Implemented all the new Country Inn Standards and guidelines along with the programs required by Carlson
- Revenue Management and reduce ongoing operating loss
- Daily Operations of the hotel
- Empowered competent employees to promptly resolve guest issues and satisfy guests through the development of the Carlson Brand training & recognition
- Conducted weekly & monthly departmental meetings to ensure quality of service and provide support in areas needed
- Lead the Marketing & Sales department to introduce the new brand in town
- Training the employees of the new Carlson Brand loyalty program and ensuring the programs were completed and updated
- Lead and coordinated the conversion training from Holiday Inn Express to Country Inn.
General Manager
Holiday Inn Express
05.2011 - 02.2015
- Delivered leadership and oversight of the 70 room property
- Recruited & hired to a strong management team to assume departmental responsibility and drove accountability for quality & service from top down
- Lead and direct the daily operations & activities of the hotel
- Increased revenue, occupancy, ADR, and guest satisfaction scores every year
- Lead & held weekly revenue meetings with department heads involved to drive revenue, occupancy, ADR, RevPar, guest satisfaction scores, etc
- Worked with third party (Opaque) for discounted rates to maximize revenue
- Guide & integrate department heads efforts to realign all business processes & reinforce brand & organizational structure to ensure effectiveness of programs & initiatives to achieve our goals & objectives
- Sustained weekly & monthly management meetings and frequent department visits to provide ongoing support and satisfy company objectives.
Front Office Manager and Sales & Marketing Manager
Holiday Inn Express
02.2010 - 05.2011
- Support General Manager in all aspects of hotel operations
- Provided support in Guest Relations, Front Desk, Maintenance, Housekeeping, & Revenue Management, & all aspects of the Sales & Marketing Department
- Ensure Corporate and Management Standards are met and training of Front Desk Staff
- Increased Revenue by 27% and Guest Satisfaction Scores
- Increased Occupancy Percentage and Average Daily Rate
- Retained old accounts and brought in new accounts.
Coach
Hoops Basketball AAU U
01.2009 - 08.2009
- Coordinate and organize practice and court availability
- Recruit players throughout the state of MN
- Oversees academic requirements of the players
- Responsible for the budgets and national schedules
- Organize fundraisers for various AAU teams representing 43 Hoops.
General Manager
Hananoki Japanese Steakhouse & Sushi
05.2005 - 08.2007
- Lead and managed the operation of the restaurant
- Assist the owner in decision-making regarding all aspects of the restaurant
- Responsible for the marketing and advertising of the restaurant
- Coordinate special events, meetings, celebrity appearances, and charities for the restaurant.
Intern
University of Kentucky Men's Basketball Office
10.2004 - 05.2005
- Duties assigned by the coaching staff and Director of Basketball Operations
- Assist in recruiting mail outs
- Communicate through written and oral correspondence with coaches, administrators, student-athletes, and general public regarding various topics related to men's basketball
- Assist in promoting and providing information for the Tubby Smith Basketball Camps.
MARKETING & SALES SUPPORT
MatrixNet
01.2003 - 06.2003
- Establish genuine rapport with prospects and clients
- Ensure satisfaction to troubleshoot client issues
- Developing new accounts, servicing existing customers, giving effective presentations, and performing follow-up work.
Account Executive
MCI Worldcom
11.2001 - 12.2002
- Competitive analysis and selling telecommunication products and services such as: high capacity circuits, global networks, T-1's, T-3's, LAN's, WAN's IP, VPN, Private IP, etc
- Working with company executives and technical support in creating Wide Area Networks, incorporating voice, data, Internet services and frame relay
- Designing and tailoring networks and circuits to fit and meet the needs of clients, developing proposals, sales strategies, delivering presentations, and closing sales
- Maintaining existing customer base while establishing new business growth and opportunities.
Marketing Intern
Theatre Direct International
01.2000 - 05.2000
- Assist in coordinating advertising schedules and mailings as well as bi-weekly e-mail newsletters
- Ticket request and distribution of House Seats for VIPs, celebrities, and corporate clients
- Coordinate Post Show Discussions (Q&A) with cast members, producers, stage managers, and directors for travel groups and schools
- Assist with production companies on marketing projects to maintain existing clients and prospects.
Education
MS - Sports Management
University of Kentucky
Lexington, KYBS - Hospitality Management & Tourism, Business
University of Kentucky
Lexington, KYSkills
- POS Inventory System Operation
- Employee Discipline
- Strategic Account Development
- Improve Performance
- Computer Assistance
- Strategic Planning Skill
- Strategize Business Plans
- Management Training
- Hotel Operations Management
- Operations Oversight
- Budgeting and Cost Control
- Program Optimization
Timeline
Assistant General Manager
Rolling Hills Hospitality- Holiday Inn Express Downtown
07.2022 - Current
Assistant General Manager
Schulte Hospitality-Holiday Inn Louisville Airport
08.2021 - 06.2022
Operations Manager
Wyndham Hotel & Resorts- Hawthorn Suites
06.2019 - 08.2021
Assistant General Manager
Beef O'Brady's Restaurant
08.2017 - 03.2019
General Manager, •Part-owner
Gangnam Korean BBQ
05.2016 - 08.2017
Assistant General Manager/Director of Operations
Hampton Inn Tulsa, Sand
08.2015 - 04.2016
General Manager
Country Inn & Suites
02.2015 - 08.2015
General Manager
Holiday Inn Express
05.2011 - 02.2015
Front Office Manager and Sales & Marketing Manager
Holiday Inn Express
02.2010 - 05.2011
Coach
Hoops Basketball AAU U
01.2009 - 08.2009
General Manager
Hananoki Japanese Steakhouse & Sushi
05.2005 - 08.2007
Intern
University of Kentucky Men's Basketball Office
10.2004 - 05.2005
MARKETING & SALES SUPPORT
MatrixNet
01.2003 - 06.2003
Account Executive
MCI Worldcom
11.2001 - 12.2002
Marketing Intern
Theatre Direct International
01.2000 - 05.2000
MS - Sports Management
University of Kentucky
BS - Hospitality Management & Tourism, Business
University of Kentucky
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