Arthur Lane
Atlanta,GA
Summary
Accomplished Field Sales Representative offering 13 years of comprehensive experience attracting new clients and sourcing opportunities by developing successful sales strategies. Polished in promoting and marketing products and maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques.
Overview
16
16
years of professional experience
Work History
Field Sales Representative
Georgia Lottery Corporation
01.2018 - Current
- Visit assigned retailers on a consistent two week cycle or as close thereto as practicable
- Listen to retailer concerns about the terminal, playslip issues, accounting questions, any customer feedback on new online or instant games or existing games and any other worries impeding retailer satisfaction with the lottery
- Share all relevant upcoming programmatic information with the retailer and support staff if possible
- Professionally update lottery merchandising during visit to ensure all payslips are current, upcoming games are posted and any major online or Instant game enhancement or promotions are prominently displayed
- Record store visits and actions taken using sales force automation tools
- Identifies, visits and recruits new quality business locations demonstrating the potential to sell on line as well as instant products.
Retailer Sales Specialist
Georgia Lottery Corporation
01.2014 - 01.2018
- Contact GLC retailers via telephone to place orders for instant tickets and monitor ticket inventories for those retailers
- Maintain daily records of telephone calls made and tickets ordered
- Establish and maintain positive working relationships with retailers and Sales Representatives
- Determine the distribution of ticket allocations and perform other related duties as assigned.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations by implementing effective merchandising strategies and inventory management.
Physical Security Specialist
Georgia Lottery Corporation
01.2012 - 01.2014
- Monitor the daily operations of facilities and work areas throughout the GLC
- Conduct incident reports from GLC Retailers with theft or missing inventory
- Record GLC live drawings and conduct security procedures with the GLC and IGT data centers during multistate drawings
- Create access and photo badges for all GLC employees to proceed to specific locations throughout the GLC.
- Increased overall facility security by conducting thorough risk assessments and implementing effective countermeasures.
- Improved response time to security incidents by streamlining communication channels and training staff members on emergency protocols.
Administrative Specialist
Georgia Lottery Corporation
01.2010 - 01.2012
- Answers and forwards incoming calls received from the GLC switchboard
- Greet guests, retailers, winners, players, and vendors in the reception area
- Ensure all incoming and outgoing company mail is processed and delivered
- Monitors copy machines, break rooms, and related equipment ensuring they are functional and appropriately stocked with needed supplies.
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
Facilities Maintenance Technician
Merion Realty Management
01.2008 - 01.2010
- Paint and punches make ready apartments for move-in residents
- Handled assigned work orders and work on call work orders on weekends
- Worked as temporary leasing agent on weekends walking units with future residents and taking calls in the office.
- Improved facility efficiency by implementing preventive maintenance programs for equipment and systems.
- Reduced downtime for critical equipment through timely diagnosis and repair of technical issues.
- Ensured safety compliance by conducting regular inspections and addressing potential hazards promptly.
Education
BS Computer Information Sciences -
Miles College
Birmingham, ALBME Music Education Instrumental -
Miles College
Birmingham, ALBS Computer Engineering Technology (Pending) -
DeVry University
Decatur, GASkills
- Proficient in Apple and Microsoft Applications (OS- 98, 2000, XP, and Windows 7)
- (Office Applications-Excel, Word, Presentation, OneDrive, Outlook, PowerPoint, and Teams and Google apps-Gmail, Chrome, Drive, Maps, Meet, etc)
- Knowledgeable on MS-DOS, Linux, and GLC used Apps (Citrix, Citrix Workspace, ES, D3, WinDSX, Sales Wizard, OnBase
- Sales Training
- Sales Reporting
- Project Management
- Decision making
References
References are available on request.
Timeline
Field Sales Representative
Georgia Lottery Corporation
01.2018 - Current
Retailer Sales Specialist
Georgia Lottery Corporation
01.2014 - 01.2018
Physical Security Specialist
Georgia Lottery Corporation
01.2012 - 01.2014
Administrative Specialist
Georgia Lottery Corporation
01.2010 - 01.2012
Facilities Maintenance Technician
Merion Realty Management
01.2008 - 01.2010
BS Computer Information Sciences -
Miles College
BME Music Education Instrumental -
Miles College
BS Computer Engineering Technology (Pending) -
DeVry University
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