Summary
Overview
Work History
Education
Skills
Certification
Military Service History
Timeline
Generic

Arthur L. Byrd III

Sanford

Summary

Highly motivated and adaptable professional with a strong desire to leverage acquired military skills in a corporate setting. Seeking an opportunity to seamlessly transition into the civilian workforce and contribute to a dynamic and growth-oriented organization. Committed to applying exceptional leadership, problem-solving, and teamwork abilities to drive success and deliver results. Eager to take on new challenges and make a significant impact in a role that values dedication, discipline, and a strong work ethic.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Squad Leader

GEORGIA ARMY NATIONAL GUARD
08.2020 - Current

Delivery Driver

Amazon
11.2020 - 12.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Squad Leader

UNITED STATES REGULAR ARMY
09.2008 - 08.2020
  • Petroleum Supply Specialist of aviation and ground vehicles used in the support role of the armed forces nationally and internationally
  • HAZMAT training in the identification and methods of transportation of hazardous materials, including, but not limited to, highly flammable chemicals and petroleum, and ammunition
  • Supervise and maintain distribution CLASS III bulk petroleum products value over $500,000
  • CDL Vehicle Operator on military vehicles of 10-ton HEMTT Tanker, 5-ton Tractor, and 5000-gallon tanker in all ground conditions

Packages Sorter

UPS
08.2004 - 09.2008
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Efficiently sorted fragile items with care, resulting in reduced customer complaints due to damaged goods.
  • Improved package sorting efficiency by implementing a streamlined organizational system.
  • Utilized computer systems to track incoming packages, ensuring proper routing and distribution throughout the facility.

Customer Representative

Concentrix
01.2023 - 12.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
  • Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
  • Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
  • Used Software to prepare memos, correspondence and reports.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Some college (no degree) -

Chattahoochee Technical College
Marietta, GA

Some college (no degree) - Cybersecurity B.A.

American Military University
Charles Town, WV

Technical or occupational certificate - CompTIA A+ Cert

Total Cyber Solution
Fairfax, VA

High school diploma or equivalent -

Marietta High School
Marietta, GA
05.2002

Skills

  • Squad training
  • Repair work orders
  • Verbal and written communication
  • Task prioritization
  • Motivational leadership
  • Issue resolution
  • Equipment maintenance
  • Equipment oversight
  • Weapons inspection
  • Reporting and documentation
  • Reporting and data gathering
  • Vehicle supervision
  • Soldier oversight and command
  • Technical guidance
  • Sound decision making
  • Report writing
  • Weapons handling
  • Teamwork and loyalty
  • Coaching and mentoring
  • Task delegation
  • Combat training
  • Field training
  • Situational awareness
  • Decision-making
  • Adaptability and flexibility
  • Active listening
  • Effective communication

Certification

  • Basic Leader Course, Non-commissioned officer and supervisor Certified, 12/01/14
  • Driver Training Instructor, Certified, 11/01/22
  • Ammo Handler, Certified, 04/01/24
  • Hazmat / Familiarization, 04/01/24
  • DOT 92 Hazmat, Certified, 06/01/24
  • Google Cybersecurity, Certified, 03/01/25

Military Service History

  • United States Regular Army, Active, E-5, Squad Leader, 92F, 09/01/08, 08/31/20, Petroleum Supply Specialist of aviation and ground vehicles used in the support role of the armed forces nationally and internationally., HAZMAT training in the identification and methods of transportation of hazardous materials, including, but not limited to, highly flammable chemicals and petroleum, and ammunition. Supervise and maintain distribution CLASS III bulk petroleum products value over $500,000., CDL Vehicle Operator on military vehicles of 10-ton HEMTT Tanker, 5-ton Tractor, and 5000-gallon tanker in all ground conditions.
  • Georgia Army National Guard, E-5, Squad Leader, 92F, 08/01/20, current

Timeline

Customer Representative

Concentrix
01.2023 - 12.2024

Delivery Driver

Amazon
11.2020 - 12.2023

Squad Leader

GEORGIA ARMY NATIONAL GUARD
08.2020 - Current

Squad Leader

UNITED STATES REGULAR ARMY
09.2008 - 08.2020

Packages Sorter

UPS
08.2004 - 09.2008

Some college (no degree) -

Chattahoochee Technical College

Some college (no degree) - Cybersecurity B.A.

American Military University

Technical or occupational certificate - CompTIA A+ Cert

Total Cyber Solution

High school diploma or equivalent -

Marietta High School

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Arthur L. Byrd III